Shaun Chenault leads the CX Advisory Services Practice area within Verizon's Consulting Services group, which focuses on business outcomes-based consulting. As an Advisory Services Practice Partner, Shaun is responsible for working closely with Verizon customers and Account Teams to develop and deliver early engagement business consulting opportunities. These engagements help Verizon's customers ensure that their technology solutions align with the needs of their business owners and customers. Prior to assuming his current role, Shaun was a Practice Manager of the Genesys Engineering team within Professional Services, which was responsible for the implementation of Genesys solutions.

Shaun has been working in the Customer Experience space for the past twenty-four years. Shaun began his career with Verizon in 2005 as a Principal Consultant within the Consulting Services organization and has been managing teams within the organization since 2009. Prior to working at Verizon, Shaun spent seven years working as a Genesys Engineer and software developer focused on implementation and systems integration. Shaun also served in the United States Marine Corps from 1989 to 1993 where he worked as a Special Intelligence Communicator, obtained the rank of E-4, and earned an Honorable Discharge.

Gordy, Will

Title: Director, Workplace Collaboration & Customer Experience Specialist Organization

Company: Verizon

Quayle, Alan

Title: Founder

Company: TADHack, TADSummit

Alan Quayle wanders the world helping people gain an edge in high tech. His 29 year career spans BT, Lucent (now Nokia), Cambridge Technology Partners (now Atos Consulting), founding Teltier (one of the first Telecom API companies that was sold to Cisco in 2003) and 16 years as an independent focused on intersection of IT, Web and Telecoms. Customers range from global leaders like AT&T, Verizon, Etisalat, BT, Telstra, Ericsson, Huawei, and Oracle; to innovative start-ups like Apigee (sold to Google), AppTrigger (sold to Metaswitch), Camiant (sold to Oracle), Layer 7 (sold to CA), Apex Communications (sold to Dialogic), OpenCloud (sold to Metaswitch), Solaiemes (sold to Comverse), Apidaze (sold to VoIP Innovations), Tropo (sold to Cisco), Nexmo (sold to Vonage), Telesign (sold to BICS), Flowroute (sold to West) and many many more. He founded TADHack, the largest global hackathon over one weekend (4000 registrations in 2017 and 2018); and TADSummit, the largest conference focused on programmable telecoms. If you have fiber to the home, e.g. Verizon Fios, the box in your home is likely based on some of his patents and standards work in optical access technology. He worked on the development of digital video compression technologies, which enabled YouTube and Netflix to change TV viewing forever. His leadership in programmable telecoms is democratizing the telecoms industry, so anyone can use it to solve problems that matter to them. He has a MEng (Masters of Engineering, First, top in class), MBA, CEng (Chartered Engineer), MIET, and MIEEE. For more information, check out his weblog www.alanquayle.com/blog and Linkedin profile http://www.linkedin.com/in/alanquayle.

Priti Vakil

Title: Senior Director, and Head of Americas for Verizon's Connected Customer Experiences Team

Company: Verizon

Priti is the Head of Americas for Verizon's Connected Customer Experiences Team, a product ambassador, and a strategic thinker who cares about delivering results. She is practical with execution and achieving ambitious goals with her teams.

Priti has 25+ years in consulting, designing, and delivering customer business outcomes. With twenty years in networking, centralized and distributed cloud deployments, workplace collaboration, and private edge networks, she has led the development of numerous technology strategies with Cisco, Ring Central, Zoom, and Microsoft. She now leads a team of the industry's most innovative thought leaders and creative strategic thinkers in delivering Connected Customer Experiences to Verizon's largest global customers. Priti also spent three years with leading industry tech partners helping to deliver computing, storage, and networking solutions. With a focus on product strategy, development, and go-to-market synergies, Priti has extensive experience ensuring organizations can capitalize on the best technology needs to achieve the highest returns.

Priti is passionate about travel, technology, and teaching. She is a graduate of Texas A&M University with a BS in Biomedical Engineering and has a passion for customer success and delivering a superb customer experience.

Wasdin Pollock, Lori A

Title: - Director, Global VoIP (IPCC and IP Trunking) & Customer Experience Product Management

Company: Verizon

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