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Enterprise Connect
March 23-25, 2027
Caesars ForumLas Vegas, NV
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Enterprise Connect 2026 Schedule

The Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2026.

Please check back frequently, as updated information is added regularly!

Choose your Pass Type at left to see what sessions are available for you to attend. Click on session titles for full session descriptions.

All times noted are in Pacific time.

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Mar 10 Tuesday | 9:00 am
Half-Day Summit: Breakthrough Strategies for Your CX Revolution
Panelists: Chris Morrissey  (Zoom), Mike Chan  (Group 1 Automotive), Jennifer Wilson  (NiCE), Rikki Singh  (Twilio), Asia Russell  (Fanatics Collectibles), Robert Wiles  (Nelnet), Ryan Rivera  (Genesys), Kelly Josey  (Pilot Company)
Speakers: Nicolas De Kouchkovsky  (CaCube Consulting), Brad Cleveland  (International Customer Management Institute (ICMI)), Robin Gareiss  (Metrigy), Steve Leaden  (Leaden Associates, Inc.), Mila D'Antonio  (Omdia | Informa)
Location: Academy 407
Pass Type: All Access, Summit
Session Type: Summit Session
Topic: CX/Contact Center
Mar 11 Wednesday | 8:30 am
The Economics of AI to Improve CX, While Reducing Costs
Speaker: Robin Gareiss  (Metrigy)
Location: Academy 407
Pass Type: All Access, Premium
Session Type: Session - Conference Track
Track: Tech Disruption Zone: Implementing Without Imploding
Topic: CX/Contact Center
Mar 11 Wednesday | 1:30 pm
Journey Orchestration Beyond the Contact Center: Embedding AI-Service Touchpoints in Unexpected Enterprise Workflows
Panelists: Ian Felder  (Genesys), Andy Traba  (NICE), Tim Richter  (Five9)
Speaker: Ian Jacobs  (Opus Research)
Location: Academy 412
Pass Type: All Access, Premium
Session Type: Session - Conference Track
Track: Achieving Transformation: Architecting Your 3-5 Year Roadmap
Topic: CX/Contact Center
Mar 12 Thursday | 8:30 am
Where are the Humans in the Contact Center of the Future?
Speaker: Max Ball  (Forrester)
Location: Academy 409
Pass Type: All Access, Premium
Session Type: Session - Conference Track
Track: Future Shock: Communications Tech Beyond the Horizon
Topic: CX/Contact Center
Mar 12 Thursday | 2:15 pm
“Honey, I Blew Up the Contact Center”: Why Integrations Will Replace Monolithic Systems
Panelists: Fabrice Della Mea  (Dialpad), Bryan Martin  (8x8), David Evans  (GoTo)
Speaker: Dave Michels  (TalkingPointz)
Location: Academy 412
Pass Type: All Access, Premium
Session Type: Session - Conference Track
Track: Legacy Unleashed: Optimizing Your Communications Backbone
Topic: CX/Contact Center