Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.
Check back frequently, information added daily!
Click on session titles for full session descriptions. All times noted are in EDT.
Attendee Breakfast Sponsored by LiveVox
Location: Osceola and Sun Lobbies
Pass Type: Entire Event Orlando - Monday-Thursday
Session Type: Event Experience and Networking
How to Build Your Contact Center on Microsoft Teams
Speaker: Kevin Kieller (enableUC)
Location: Osceola A
Pass Type: Entire Event Orlando - Monday-Thursday
Session Type: Session
Track: Collaboration Platforms
The Future of Video and Meeting Rooms: 2026
Moderator: Ira Weinstein (Recon Research)
Panelists: Espen Loberg (Webex by Cisco), Jay McArdle (Poly), Ilya Bukshteyn (Microsoft), Sam Kennedy (Crestron Electronics, Inc.), Jon Tracey (Logitech)
Location: Sun A
Pass Type: Entire Event Orlando - Monday-Thursday
Session Type: Session
Track: Communications & Collaboration 2026
Top 7 Mistakes to Avoid in a Global Cloud Migration
Panelists: Michael Koidhal (Tata Communications), Alicia Gee (Verizon), David Hart (AT&T)
Speaker: Joseph Schmidt (TechCaliber Consulting)
Location: Osceola B
Pass Type: Entire Event Orlando - Monday-Thursday
Session Type: Session
Track: Unified Communications & UCaaS
Trouble "Hearing" Your Customers? AI Can Help
Speaker: Max Ball (Forrester)
Location: Sun B
Pass Type: Entire Event Orlando - Monday-Thursday
Session Type: Session
Track: Contact Center/Customer Experience
Developing Solid Self-Service Requires a Knowledge Management Overhaul
Panelists: Noopur Bakshi (Salesforce), Jim Hickey (Five9), Aaron Rice (NICE)
Speaker: Robin Gareiss (Metrigy)
Location: Osceola B
Pass Type: Entire Event Orlando - Monday-Thursday
Session Type: Session
Track: Contact Center/Customer Experience
Taming I.T. Costs to Fund Strategic Projects
Speaker: Linda Barnes (Natural Habits, LLC)
Location: Sun A
Pass Type: Entire Event Orlando - Monday-Thursday
Session Type: Session
Track: Workplace Strategies
UC and Collaboration Security: The New Threat Landscape
Moderator: Irwin Lazar (Metrigy)
Panelists: Anthony Cresci (Theta Lake), Mark Collier (SecureLogix Corporation), Gordon Eddy (Ribbon Communications), Matthew Hodgson (Element)
Location: Sun D
Pass Type: Entire Event Orlando - Monday-Thursday
Session Type: Session
Track: Security & Compliance
Panelists: JoDe Beitler (University of Pennsylvania), Manny Rodriguez (Moffitt Cancer Center), Rohit Navani (Akumin)
Speaker: Melissa Swartz (Swartz Consulting)
Location: Osceola A
Pass Type: Entire Event Orlando - Monday-Thursday
Session Type: Session
Track: Unified Communications & UCaaS
Will Cellular Fixed-Mobile Convergence Finally Happen With UC/Collaboration?
Panelists: Doug Jones (AT&T), Praveen Mamnani (RingCentral), Mahendra Sekaran (Microsoft), D.P. Venkatesh (Webex by Cisco)
Speaker: Michael Finneran (dBrn Associates)
Location: Sun B
Pass Type: Entire Event Orlando - Monday-Thursday
Session Type: Session
Track: Management & Networks
AM Hydration Break Sponsored by Microsoft
Location: Osceola and Sun Lobbies
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Event Experience and Networking
Moderator: Thomas Brannen (OnConvergence)
Panelists: Dara Keomany (PODS), Michael Moxley (Goosehead Insurance), Jeff Lutes (Orlando Magic), Adam Mitchell (Voya Financial)
Location: Sun B
Pass Type: Entire Event Orlando - Monday-Thursday
Session Type: Session
Track: Contact Center/Customer Experience
Managing E911 for the Hybrid Workforce
Moderator: Irwin Lazar (Metrigy)
Panelists: Martha Buyer (Telecommunications Law), Robin Erkkila (Bandwidth), Mark Fletcher (911inform, LLC), Brooks Shannon (NENA), Richard St-Jean (Intrado)
Location: Osceola A
Pass Type: Entire Event Orlando - Monday-Thursday
Session Type: Session
Track: Unified Communications & UCaaS
Video Interoperability: Today and Tomorrow
Panelists: Peter Verwayen (BlueJeans by Verizon), Espen Loberg (Webex by Cisco), Jordan Owens (Pexip), Ilya Bukshteyn (Microsoft)
Speaker: Jim Kelly (Recon Research)
Location: Sun A
Pass Type: Entire Event Orlando - Monday-Thursday
Session Type: Session
Track: Video Collaboration & A/V
Why It’s Crucial to Have a Strategy for User Adoption
Speaker: Melissa Swartz (Swartz Consulting)
Location: Osceola B
Pass Type: Entire Event Orlando - Monday-Thursday
Session Type: Session
Track: Workplace Strategies
Opening General Session: Hybrid Work, AI & More: Strategic Trends and Hot Topics
Moderators: Jim Burton (C-T Link), Eric Krapf (Enterprise Connect / No Jitter)
Panelists: Gary Sorrentino (Zoom), Lorrissa Horton (Webex by Cisco), Behshad Behzadi, PhD (Google Cloud), Savinay Berry (Vonage), Kira Makagon (RingCentral), Lan Ye (Microsoft)
Location: Osceola CD
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual
Session Type: General Session
Attendee Lunch & Networking Honoring Women in Communications
Location: Coquina Lawn
Pass Type: Entire Event Orlando - Monday-Thursday
Session Type: Event Experience and Networking
Women in Communications: Insight and Inspiration from Leaders
Moderator: Lisa Schmeiser (Enterprise Connect / No Jitter)
Panelists: JoDe Beitler (University of Pennsylvania), Sinead Aylward (Johnson Controls), Stacey Caster (Rocket Companies)
Location: Osceola CD
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual
Session Type: General Session
Moderator: Sheila McGee-Smith (McGee-Smith Analytics)
Panelists: Yariv Adan (Google), Barry Cooper (NICE), Celia Fleischaker (Verint), Olivier Jouve (Genesys), Genefa Murphy (Five9), Ryan Nichols (Salesforce)
Location: Osceola CD
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual
Session Type: General Session
Track: Contact Center/Customer Experience
Afternoon Salty Snacks Sponsored by Genesys
Location: Booth #712 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Brownie Station Sponsored by AT&T
Location: Booth #1736 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Enterprise Connect Headquarters Booth
Location: Enterprise Connect Headquarters Booth 1112
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Espresso Bar Sponsored by GoTo
Location: Booth #1420 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Location: Exhibit Hall - Lower Level
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Expo Hall
Nitrogen Cold Brew Bar Sponsored by Twilio
Location: Booth #920 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Location: Booth # 1112 - Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Professional Headshot Station Sponsored by Zoom
Location: Booth #2220 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Relaxation Station Sponsored by MXL Microphones
Location: Booth #339 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Signature Cocktails Sponsored by RingCentral
Location: Booth #1908 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Simulated Golf Sponsored by CM.com
Location: Booth #1743 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Sponsored Session: Better Meetings Everywhere with Microsoft and Jabra
Sponsor Speakers: Olly Henderson (Jabra), Stephen Jenkins (Diversified), Mehryn Corrigan (Microsoft)
Location: Sun C
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Sponsored Session
Sponsor Speakers: Ken Reeves (Neat), Aaron Estabrook (OFS)
Location: Osceola 1
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Sponsored Session
Warm Cookie Station Sponsored by Neat
Location: Booth #928 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Location: Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Sponsored Session: AI-Native Contact Center: Revolutionizing Customer Service with Conversational AI
Sponsor Speaker: Nick Orlando (Kore.ai)
Location: Sun C
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Sponsored Session
Sponsored Session: Building a Virtual Town Square for the Hybrid Workplace
Sponsor Speakers: Al Balasco (Radisys Corporation), Vidula Damle (Radisys Corporation)
Location: Osceola 1
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Sponsored Session
Adult Root Beer Sponsored by Vonage
Location: Booth #1720 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
5K Fun Run Sponsored by IntelePeer
Location: Mangrove Lawn - Gaylord Palms
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Location: Coquina Lawn
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Breakfast Briefing: Digital-First Customer Service with Khoros and J.D. Power
Sponsor Speakers: Chris DeLambo (Khoros), Mark Miller (J.D. Power)
Location: Suwanee 2
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Breakfast Briefing
Breakfast Briefing: Enhance Your E911 Response: Integrating Redsky & Everbridge
Sponsor Speakers: Joe Hruska (RedSky, an Everbridge Company), Ryan Olsen (RedSky, an Everbridge Company)
Location: Suwanee 1
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Breakfast Briefing
Sponsor Speaker: Atul Anandpura (Bozu.us - WiseDV Inc.)
Location: Suwanee 3
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Breakfast Briefing
Attendee Breakfast Sponsored by Amazon Web Services
Location: Osceola and Sun Lobbies
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Event Experience and Networking
Cloud Communications 2026: Why Edge Computing is the Next Wave for Communications
Panelists: Jarod Stokes (Lumen), Priti Vakil (Verizon), Ricky Tsui (AT&T)
Speaker: Zeus Kerravala (ZK Research)
Location: Osceola B
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Communications & Collaboration 2026
Making Sense of Conversational AI: Lessons Learned from Real-World Experience
Panelists: Chris Karcher (Johnson & Johnson), Brett Knight (Lowe's)
Speakers: Dan Miller (Opus Research), Derek Top (Opus Research)
Location: Sun B
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Contact Center/Customer Experience
Project Managing a Complex UCaaS/CCaaS Solution
Speaker: Steve Leaden (Leaden Associates)
Location: Sun D
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Unified Communications & UCaaS
Teams Voice: Options, Issues, and Opportunities
Speaker: Kevin Kieller (enableUC)
Location: Sun A
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Collaboration Platforms
Best of Enterprise Connect Awards Presentation
Presenter: Eric Krapf (Enterprise Connect / No Jitter)
Location: Osceola CD
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual
Session Type: General Session
Enterprise Summit: Navigating a Changing Landscape
Moderator: Eric Krapf (Enterprise Connect / No Jitter)
Panelists: JoDe Beitler (University of Pennsylvania), Shival Seth (Grand River Hospital and St. Mary’s Hospital), Julio Pereira (World Fuel Services), Giles Johnson (Avery Dennison), Brian Dibrell (Humana)
Location: Osceola CD
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual
Session Type: General Session
AM Hydration Break Sponsored by Cisco
Location: Osceola and Sun Lobbies
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Event Experience and Networking
Speaker: Nicole Herskowitz (Microsoft)
Location: Osceola CD
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual
Session Type: Keynote
Speaker: Snorre Kjesbu (Cisco)
Location: Osceola CD
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual
Session Type: Keynote
Speaker: Mo Katibeh (RingCentral)
Location: Osceola CD
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual
Session Type: Keynote
Afternoon Salty Snacks Sponsored by Genesys
Location: Booth #712 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Attendee Lunch Cafés Sponsored by Amazon Web Services and Google
Location: Expo Floor Cafés
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Event Experience and Networking
Brownie Station Sponsored by AT&T
Location: Booth #1736 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
EC Theater 128: Hybrid Work and 2023: This time, it’s personal
Sponsor Speaker: Kris Rangarajan (Webex by Cisco)
Location: Enterprise Connect Theater 128
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
EC Theater 2340: Digital Customer Experiences
Sponsor Speaker: Will Gordy (Verizon Business)
Location: Enterprise Connect Theater 2340
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
Enterprise Connect Headquarters Booth
Location: Enterprise Connect Headquarters Booth 1112
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Espresso Bar Sponsored by GoTo
Location: Booth #1420 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Location: Exhibit Hall - Lower Level
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Expo Hall
Juice Bar Sponsored by RingCentral
Location: Booth #1908 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Nitrogen Cold Brew Bar Sponsored by Twilio
Location: Booth #920 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Location: Booth # 1112 - Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Professional Headshot Station Sponsored by Zoom
Location: Booth #2220 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Relaxation Station Sponsored by MXL Microphones
Location: Booth #339 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Simulated Golf Sponsored by CM.com
Location: Booth #1743 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Warm Cookie Station Sponsored by Neat
Location: Booth #928 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual
Session Type: News Desk
EC Theater 128: A Reset on Return to the Office
Sponsor Speaker: Jeff Giampa (Poly | HP)
Location: Enteprise Connect Theater 128
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
Sponsor Speaker: Zach Snook (Biamp)
Location: Enterprise Connect Theater 2340
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
Sponsored Session: Modern, Cloud-First Customer Experiences Delivered by ChromeOS
Sponsor Speaker: Matthew Clare (Google)
Location: Osceola 1
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Sponsored Session
Sponsored Session: The Value of Technology Partnerships to Maximize Client Satisfaction
Sponsor Speaker: Vincent Zandvliet (NICE)
Location: Sun C
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Sponsored Session
Sponsor Speaker: Mike Stowe (Ring Central)
Location: Enterprise Connect Theater 128
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
EC Theater 2340: Deliver an exceptional CX while saving costs and improving operational efficiencies
Sponsor Speaker: Alain Mowad (Talkdesk)
Location: Enterprise Connect Theater 2340
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
EC Theater 2340: Transforming Simple Connections into Memorable Customer Engagements
Sponsor Speaker: Sanjay Srinivasan (Vonage)
Location: Enterprise Connect Theater 2340
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
Sponsor Speaker: Dan Nadir (Theta Lake)
Location: Osceola 1
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Sponsored Session
Sponsor Speaker: Michael Coleman (First Orion)
Location: Sun C
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Sponsored Session
Accessibility: How Enterprise I.T. Can Better Support Workers with Disabilities
Moderators: Claudio Luis Vera, Eric Krapf (Enterprise Connect / No Jitter)
Panelists: Tamar Savir (Verily), Sheri Byrne-Haber (VMWare)
Location: Osceola CD
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual
Session Type: General Session
EC Theater 128: What’s new in contact centers with Amazon Connect
Sponsor Speaker: Michael Wallace (AWS)
Location: Enterprise Connect Theater 128
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
EC Theater 2340: Growing customer loyalty through real-time personalization across every touchpoint
Sponsor Speaker: Philip Borden (Twilio)
Location: Enterprise Connect Theater 2340
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
EC THeater 2340: New Innovations and AI Enhancements to Empower the Future of Work
Sponsor Speaker: Joseph Chong (Zoom)
Location: Enterprise Connect Theater 2340
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
Sponsor Speaker: Vincent Zandvliet (NICE)
Speaker: Tsahi Levent-Levi (Spearline)
Location: Osceola 1
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Sponsored Session
PM Hydration Break Sponsored by Vonage
Location: Osceola and Sun Lobbies
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Event Experience and Networking
EC Theater 128: Modern, Cloud-First Customer Experiences Delivered by ChromeOS
Sponsor Speaker: Mandar Joshi (Google)
Location: Enterprise Connect Theater 128
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
Sponsor Speaker: Michael McCann (GoTo)
Location: Enterprise Connect Theater 2340
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
Hackathon Report: Focus on Programmable Communications
Speaker: Alan Quayle (TADHack, TADSummit)
Location: Osceola B
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: CPaaS & APIs
I.T. Security with a Hybrid Workforce
Panelists: Geoff Hooper (RingCentral), John Turner (VMware), Christopher Bonavita (Lumen)
Speaker: Terry Slattery (Independent Consultant)
Location: Sun B
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Security & Compliance
Living in the MultiCaaS: Comparing Microsoft, Cisco, Zoom, and RingCentral Solutions
Speakers: Brent Kelly (Omdia), Kevin Kieller (enableUC)
Location: Sun A
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Collaboration Platforms
Signature Cocktails Sponsored by RingCentral
Location: Booth #1908 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Using Advanced Analytics to Get the Full Picture of Your CX Performance
Speaker: Robin Gareiss (Metrigy)
Location: Osceola A
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Contact Center/Customer Experience
EC Theater 128: The New Virtual Event Tech Stack (Studio/Events, Expo)
Sponsor Speaker: Mahabaleshwar Bhat (BlueJeans by Verizon)
Location: Enterprise Connect Theater 128
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
EC Theater 2340: Orchestrate Uniquely Engaging Experiences. How CX Technology Can Help
Sponsor Speakers: Ginger Conlon (Genesys), Michael Logan (Genesys)
Location: Enterprise Connect Theater 2340
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
Sponsored Session: The 3 key opportunities of new communication technology for enterprises
Sponsor Speaker: Divya Wakankar (BICS)
Location: Sun C
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Sponsored Session
Sponsored Session: Top 5 Use Cases for Contact Center Auto QA & Conversation Intelligence
Sponsor Speakers: Gennadiy Bezko (MiaRec), John Ortiz (MiaRec)
Location: Osceola 1
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Sponsored Session
Adult Root Beer Sponsored by Vonage
Location: Booth #1720 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Location: Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
CX Beyond the Contact Center: Why Your Enterprise Needs a Holistic Approach
Speaker: Juanita Coley (Solid Rock Consulting)
Location: Sun D
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Contact Center/Customer Experience
EC Theater 128: Frictionless Automation Experience
Sponsor Speaker: Maor Revah (NICE)
Location: Enterprise Connect Theater 128
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
EC Theater 2340: Why Customers Choose Slack vs. Collaboration Alternatives
Sponsor Speaker: Casey Igoe (Slack from Salesforce)
Location: Enterprise Connect Theater 2340
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
Empowering the Anywhere Workforce
Panelists: Ellaury Hernandez (Telefonica), Ilya Bukshteyn (Microsoft), Jared Cook (VMware)
Speaker: Adam Holtby (Omdia)
Location: Osceola B
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Workplace Strategies
Intelligent Communications & Collaboration: 2026
Speaker: Jim Lundy (Aragon Research)
Location: Sun B
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Communications & Collaboration 2026
Rethinking Cloud Migration: Is Public Cloud the Best Path Forward for Your Organization?
Panelists: Paul Chapman (Webex by Cisco), Paul Ginn (Mitel), Mike Kuch (Avaya), Ram Menghani (NEC Enterprise Communication Technologies, Inc.)
Speaker: Elka Popova (Frost & Sullivan)
Location: Osceola A
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Unified Communications & UCaaS
EC Theater 128: How to compose your contact center across telephony, CCaaS, AI, and authentication
Sponsor Speaker: Travis Hinton (Bandwidth)
Location: Enterprise Connect Theater 128
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
EC Theater 2340: Incredibly High UC Expectations? Spectrum Enterprise Says Be Unreasonable
Sponsor Speaker: Donald Hausman Jr. (Spectrum Enterprise)
Location: Enterprise Connect Theater 2340
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
Sponsored Session: Generative AI + Conversational AI Solutions: Next Gen CX
Sponsor Speakers: Philipp Heltewig (Cognigy), Thijs Waanders (Cognigy)
Location: Osceola 1
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Sponsored Session
EC Theater 128: Conversational AI Roundtable: Case Studies of Transforming CX Fulfillment
Sponsor Speakers: Indy Navaratnam (Purolator), David Trafton (Millennium Trust)
Location: Enterprise Connect Theater 128
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
EC Theater 2340: The Customer’s Journey to the Cloud
Sponsor Speakers: Lori Wodrich (Amerisure Insurance), Slade Besson (Nicholls State University)
Location: Enterprise Connect Theater 2340
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
EC Theater 128: Win With Contact Center Analytics
Sponsor Speaker: Brandon Ewing (Five9)
Location: Enterprise Connect Theater 128
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
EC Theater 2340: What's new with Neat
Sponsor Speakers: Justin Bondi (Neat), Brian Dunat (Neat)
Location: Enterprise Connect Theater 2340
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
5K Fun Run Sponsored by IntelePeer
Location: Mangrove Lawn - Gaylord Palms
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Location: Coquina Lawn
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Breakfast Briefings: How to Remove the Boundaries to Improve Contact Rates
Sponsor Speaker: Kristen Confer (Numeracle)
Location: Suwanee 1
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Breakfast Briefing
Attendee Breakfast Sponsored by RingCentral
Location: Osceola and Sun Lobbies
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Event Experience and Networking
Contact Centers 2026: Where We'll Be with CCaaS, AI, and WFO
Panelists: Jono Luk (Webex by Cisco), Ryan Nichols (Salesforce), Laura Bassett (NICE), Josh Goldlust (Genesys), Mimi Nguyen (Talkdesk)
Speaker: David Myron (Omdia)
Location: Sun A
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Communications & Collaboration 2026
Equipping Offices for Collaboration in a Global Enterprise
Panelists: Jennifer Adams (Poly), Rich Bayes (Cisco), Theresa Larkin (Zoom), Jon Tracey (Logitech)
Speaker: Prachi Nema (Omdia)
Location: Osceola A
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Workplace Strategies
How Reliable is Your Cloud Solution?
Panelists: Ankush Gangwani (Bandwidth), Amir Hameed (RingCentral), Doug Knight (Spectrum Enterprise), Mahendra Sekaran (Microsoft), Sanjay Srinivasan, PhD (Vonage)
Speaker: Steve Leaden (Leaden Associates)
Location: Sun B
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Unified Communications & UCaaS
Innovation Showcase: Collaboration
Moderator: Dave Michels (TalkingPointz)
Panelist: Jonathan Sieg (tekVizion)
Speakers: Indrajit Ghosh (ConnX, Inc.), Alan Lepofsky (Mobeus), Dawn-Marie Elder (SIPPIO), Mark Vale (Callroute)
Location: Osceola B
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Session
Track: Collaboration Platforms
Securing Communications for Incident Response
Speaker: Sorell Slaymaker (TechVision Research)
Location: Sun D
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Security & Compliance
Disruptive Dialogue 1--Tapping into Mobility
Moderator: Eric Krapf (Enterprise Connect / No Jitter)
Speaker: Savinay Berry (Vonage)
Location: Osceola CD
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual
Session Type: General Session
Moderator: Eric Krapf (Enterprise Connect / No Jitter)
Speaker: Dan Miller (Opus Research)
Location: Osceola CD
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual
Session Type: General Session
Making Progress on Hybrid Work: The Enterprise View
Moderator: Eric Krapf (Enterprise Connect / No Jitter)
Panelists: Mark Grosvenor (NFP), Stacy Foster (Mastercard), Gary LaSasso (Amicus Therapeutics)
Location: Osceola CD
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual
Session Type: General Session
AM Hydration Break Sponsored by ZOOM
Location: Osceola and Sun Lobbies
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Event Experience and Networking
Zoom Keynote - Collaborate Happy On One AI-Powered Platform
Speaker: Joseph Chong (Zoom)
Location: Osceola CD
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual
Session Type: Keynote
Speaker: Behshad Behzadi, PhD (Google Cloud)
Location: Osceola CD
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual
Session Type: Keynote
Amazon Web Services Keynote: Exceeding Customer Expectations in Challenging Times
Speaker: Dilip Kumar (Amazon Web Services)
Location: Osceola CD
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual
Session Type: Keynote
Afternoon Salty Snacks Sponsored by Genesys
Location: Booth #712 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Attendee Lunch Cafés Sponsored by Amazon Web Services and Google
Location: Expo Floor Cafés
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Event Experience and Networking
Brownie Station Sponsored by AT&T
Location: Booth #1736 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
EC Theater 128: The Value of Engaging an Independent Technology Consultant
Sponsor Speaker: Chuck Vondra (Communication Strategies)
Location: Enterprise Connect Theater 128
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
EC Theater 2340: Work is no longer a place you go…but something you do
Sponsor Speaker: Tim Hernquist (Jabra)
Location: Enterprise Connect Theater 2340
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
Enterprise Connect Headquarters Booth
Location: Enterprise Connect Headquarters Booth 1112
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Espresso Bar Sponsored by GoTo
Location: Booth #1420 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Location: Exhibit Hall - Lower Level
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Expo Hall
Juice Bar Sponsored by RingCentral
Location: Booth #1908 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Nitrogen Cold Brew Bar Sponsored by Twilio
Location: Booth #920 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Location: Booth # 1112 - Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Professional Headshot Station Sponsored by Zoom
Location: Booth #2220 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Relaxation Station Sponsored by MXL Microphones
Location: Booth #339 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Simulated Golf Sponsored by CM.com
Location: Booth #1743 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Warm Cookie Station Sponsored by Neat
Location: Booth #928 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
EC Theater 128: The Next Frontier: Merging technologies that will lead the future of CX assurance
Sponsor Speaker: Kevin Buckley (Spearline)
Location: Enterprise Connect Theater 128
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
Sponsor Speaker: Terry Corder (Fusion Connect)
Location: Enterprise Connect Theater 2340
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
Sponsored Session: Experience in a Hyperconnected Ecosystem
Sponsor Speakers: Sriram Sampath (Tata Communications), Nick Parmar (Tata Communications)
Location: Sun C
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Sponsored Session
EC Theater 128: Sound of Humanity
Sponsor Speaker: Marty Sarim (Sanas)
Location: Enterprise Connect Theater 128
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
Sponsor Speakers: William Newman (Yealink), Erica Fox (Microsoft), Rebeka Inoue (Microsoft)
Location: Enterprise Connect Theater 2340
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
Adult Root Beer Sponsored by Vonage
Location: Booth #1720 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
EC Theater 128: What's new in Microsoft Teams Phone
Sponsor Speakers: Scott Plette (Microsoft), Kruthika Ponnusamy (Microsoft)
Location: Enterprise Connect Theater 128
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
EC Theater 2340: How to empower your organization with AI-driven CX Insights
Sponsor Speaker: Will Stagl (CallMiner)
Location: Enterprise Connect Theater 2340
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
Sponsored Session: Delighting Customers with CAI Contact Center Transformation
Sponsor Speakers: Dominic Pasta (Aon), Shai Zorea (PricewaterhouseCoopers)
Location: Sun C
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Sponsored Session
EC Theater 128: Hybrid Work Essentials for 2023
Sponsor Speakers: Nia Celestin (DTEN), Scott Krueckeberg (DTEN)
Location: Enterprise Connect Theater 128
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
EC Theater 2340: The Next Generation Contact Center with Einstein GPT
Sponsor Speaker: Sameer Abhinkar (Salesforce)
Location: Enterprise Connect Theater 2340
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
Ensuring E911 Compliance with a Comprehensive Audit
Speakers: Elizabeth English (EE and Associates), Eddie Nesbeth (Davidson College), Robert Lee Harris (Communications Advantage)
Location: Sun B
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Unified Communications & UCaaS
Enterprise Connect Closing Reception
Location: Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Five Network Problems That Hinder Real-Time Performance--And How to Fix Them
Speaker: Terry Slattery (Independent Consultant)
Location: Sun D
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Management & Networks
Technology’s Role in the New Office Experience
Panelists: Geoff Huang (Webex by Cisco), Ciara Peter (Robin), John Stearns (Zoom)
Speaker: Craig Durr (Wainhouse Research)
Location: Osceola A
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Workplace Strategies
The Future of the Platform and Conferencing Provider
Panelists: Ilya Bukshteyn (Microsoft), Mark Ewing (Google), Smita Hashim (Zoom), Michael Landry (RingCentral)
Speaker: Ira Weinstein (Recon Research)
Location: Sun A
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Video Collaboration & A/V
Location: Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
What Goes Into a Successful CX Digital Transformation Strategy?
Speaker: Nerys Corfield (Injection Consulting Limited)
Location: Osceola B
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Contact Center/Customer Experience
EC Theater 128: Elevate Conversational Engagement with Freshworks and Meta
Sponsor Speaker: Mukesh Mirchandani (Freshworks)
Location: Enterprise Connect Theater 128
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Enterprise Connect Theater
PM Hydration Break Sponsored by Salesforce
Location: Osceola and Sun Lobbies
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Event Experience and Networking
CPaaS Case Studies: Making Integration Work -- and Pay
Moderator: Thomas Brannen (OnConvergence)
Panelists: Shival Seth (Grand River Hospital and St. Mary’s Hospital), Husein Gowa (Purolator Inc.), Maddie Koerber (Estes Forwarding Worldwide)
Location: Sun D
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: CPaaS & APIs
How Collaboration and Employee Experience Come Together
Panelists: Nicole Herskowitz (Microsoft), Jonathan Sass (Vyopta), Weston Morris (Unisys), Steve Hamrick (Slack)
Speaker: Beth Schultz (Metrigy)
Location: Sun B
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Workplace Strategies
How Customer Engagement Platforms Will Drive CX 2.0
Panelists: Laura Bassett (NICE), Elcenora Martinez (Genesys), Philippe Poutonnet (Twilio)
Speaker: Mila D'Antonio (Omdia)
Location: Osceola B
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Contact Center/Customer Experience
Signature Cocktails Sponsored by RingCentral
Location: Booth #1908 in Expo Hall
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
UCaaS Plus CCaaS: What are the Use Cases, Where are the Hurdles?
Panelists: John Antanaitis (Vonage), Jack Nichols (Genesys), Ashish Seth (RingCentral), Joseph Walsh (GoTo)
Speaker: Blair Pleasant (COMMfusion)
Location: Sun A
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Unified Communications & UCaaS
Visual Collaboration: Should Everyone Be Whiteboarding?
Moderator: Jim Kelly (Recon Research)
Panelists: Gerard Bao (Neat), Nia Celestin (DTEN), David Kung (Bluescape), Aaron Rimmer (Google)
Location: Osceola A
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Video Collaboration & A/V
How I.T. Can Build a Sustainable Accessibility Program for Enterprise Communications
Speaker: Claudio Luis Vera
Location: Sun D
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Workplace Strategies
Real-World Advice for a CCaaS Migration
Panelists: Vic Cooper (Inteletry LLC), Craig Robinson (StableLogic Ltd), Scott Sachs (SJS Solutions, LLC)
Speaker: Elizabeth English (EE and Associates)
Location: Sun A
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Contact Center/Customer Experience
Speech Technology Roundtable: Leading Enterprise Applications and Emerging Use Cases
Panelists: Jim Blake (LumenVox), Dan O'Connell (Dialpad), Mahesh Ram (Zoom)
Speaker: Jon Arnold (J Arnold & Associates)
Location: Sun B
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Collaboration Platforms
Enterprise Connect Appreciation Party Sponsored by RingCentral
Location: Coquina Lawn
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Attendee Breakfast Sponsored By Slack
Location: Sun Lobby
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Event Experience and Networking
From Composable to Customizable: How CPaaS Is Enabling Applications and Integrations
Panelists: Brian Heikes (Webex by Cisco), Philippe Poutonnet (Twilio), John Antanaitis (Vonage), Bob Serr (Microsoft)
Speaker: Zeus Kerravala (ZK Research)
Location: Sun A
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: CPaaS & APIs
Network Automation: Streamline Processes While Avoiding the Pitfalls
Speaker: Terry Slattery (Independent Consultant)
Location: Sun B
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Management & Networks
Planning I.T. for a Multi-Generational Workforce
Speaker: Robert Lee Harris (Communications Advantage)
Location: Sun A
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Workplace Strategies
Location: Sun Lobby
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Event Experience and Networking
Will I.T. Own the Future of Work (and Should It)?
Moderator: Lisa Schmeiser (Enterprise Connect / No Jitter)
Panelists: Robert Lee Harris (Communications Advantage), Adam Holtby (Omdia), Beth Schultz (Metrigy), Zeus Kerravala (ZK Research)
Location: Sun A
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: General Session
Moderator: Eric Krapf (Enterprise Connect / No Jitter)
Panelists: Linda Barnes (Natural Habits, LLC), Brent Kelly (Omdia), Zeus Kerravala (ZK Research), Sheila McGee-Smith (McGee-Smith Analytics), Dave Michels (TalkingPointz)
Location: Sun A
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: General Session
Moderators: Eric Krapf (Enterprise Connect / No Jitter), Claudio Luis Vera
Panelists: Tamar Savir (Verily), Sheri Byrne-Haber (VMWare)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual, On-Demand
Session Type: General Session
Speaker: Dilip Kumar (Amazon Web Services)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual, On-Demand
Session Type: Keynote
On-Demand Throughout Event: Best of Enterprise Connect Awards Presentation
Speaker: Eric Krapf (Enterprise Connect / No Jitter)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual, On-Demand
Session Type: General Session
On-Demand Throughout Event: Cisco Keynote
Speaker: Snorre Kjesbu (Cisco)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual, On-Demand
Session Type: Keynote
On-Demand Throughout Event: Disruptive Dialogue 1--Tapping into Mobility
Moderator: Eric Krapf (Enterprise Connect / No Jitter)
Speaker: Savinay Berry (Vonage)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual, On-Demand
Session Type: General Session
Moderator: Eric Krapf (Enterprise Connect / No Jitter)
Speaker: Dan Miller (Opus Research)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual, On-Demand
Session Type: General Session
On-Demand Throughout Event: Enterprise Summit: Navigating a Changing Landscape
Moderator: Eric Krapf (Enterprise Connect / No Jitter)
Panelists: JoDe Beitler (University of Pennsylvania), Shival Seth (Grand River Hospital and St. Mary’s Hospital), Julio Pereira (World Fuel Services), Brian Dibrell (Humana)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual, On-Demand
Session Type: General Session
On-Demand Throughout Event: Google Keynote
Speaker: Behshad Behzadi, PhD (Google Cloud)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual, On-Demand
Session Type: Keynote
On-Demand Throughout Event: Making Progress on Hybrid Work: The Enterprise View
Moderator: Eric Krapf (Enterprise Connect / No Jitter)
Panelists: Mark Grosvenor (NFP), Stacy Foster (Mastercard), Gary LaSasso (Amicus Therapeutics)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual, On-Demand
Session Type: General Session
On-Demand Throughout Event: Microsoft Keynote
Speaker: Nicole Herskowitz (Microsoft)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual, On-Demand
Session Type: Keynote
Moderators: Eric Krapf (Enterprise Connect / No Jitter), Jim Burton (C-T Link)
Panelists: Gary Sorrentino (Zoom), Lorrissa Horton (Webex by Cisco), Behshad Behzadi, PhD (Google Cloud), Savinay Berry (Vonage), Kira Makagon (RingCentral), Lan Ye (Microsoft)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual, On-Demand
Session Type: General Session
On-Demand Throughout Event: RingCentral Keynote
Speaker: Mo Katibeh (RingCentral)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual, On-Demand
Session Type: Keynote
On-Demand Throughout Event: What Comes After CCaaS?
Moderator: Sheila McGee-Smith (McGee-Smith Analytics)
Panelists: Yariv Adan (Google), Barry Cooper (NICE), Celia Fleischaker (Verint), Olivier Jouve (Genesys), Genefa Murphy (Five9), Ryan Nichols (Salesforce)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual, On-Demand
Session Type: General Session
On-Demand Throughout Event: Women in Communications: Insight and Inspiration from Leaders
Moderator: Lisa Schmeiser (Enterprise Connect / No Jitter)
Panelists: JoDe Beitler (University of Pennsylvania), Stacey Caster (Rocket Companies), Sinead Aylward (Johnson Controls)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual, On-Demand
Session Type: General Session
On-Demand Throughout Event: Zoom Keynote: Collaborate Happy On One AI-Powered Platform
Speaker: Joseph Chong (Zoom)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual, On-Demand
Session Type: Keynote
Taming I.T. Costs to Fund Strategic Projects
Speaker: Linda Barnes (Natural Habits, LLC)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Entire Event Virtual, On-Demand
Session Type: On-Demand Conference Session
Contact Centers 2026: Where We'll Be with CCaaS, AI, and WFO
Moderator: David Myron
Panelists: Jono Luk (Webex by Cisco), Ryan Nichols (Salesforce), Laura Bassett (NICE), Josh Goldlust (Genesys)
Speaker: Mimi Nguyen (Talkdesk)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Entire Event Virtual, On-Demand
Session Type: On-Demand Conference Session
The Future of Video and Meeting Rooms: 2026
Moderator: Ira Weinstein (Recon Research)
Panelists: Espen Loberg (Webex by Cisco), Jay McArdle (Poly), Ilya Bukshteyn (Microsoft), Sam Kennedy (Crestron Electronics, Inc.), Jon Tracey (Logitech)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Entire Event Virtual, On-Demand
Session Type: On-Demand Conference Session
Teams Voice: Options, Issues, and Opportunities
Speaker: Kevin Kieller (enableUC)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Entire Event Virtual, On-Demand
Session Type: On-Demand Conference Session
Living in the MultiCaaS: Comparing Microsoft, Cisco, Zoom, and RingCentral Solutions
Speakers: Brent Kelly (Omdia), Kevin Kieller (enableUC)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Entire Event Virtual, On-Demand
Session Type: On-Demand Conference Session
Video Interoperability: Today and Tomorrow
Moderator: Jim Kelly (Recon Research)
Panelists: Peter Verwayen (BlueJeans by Verizon), Ilya Bukshteyn (Microsoft)
Speakers: Espen Loberg (Webex by Cisco), Jordan Owens (Pexip)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Entire Event Virtual, On-Demand
Session Type: On-Demand Conference Session
UCaaS Plus CCaaS: What are the Use Cases, Where are the Hurdles?
Moderator: Blair Pleasant (COMMfusion)
Panelists: John Antanaitis (Vonage), Jack Nichols (Genesys), Ashish Seth (RingCentral), Joseph Walsh (GoTo)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Entire Event Virtual, On-Demand
Session Type: On-Demand Conference Session
Equipping Offices for Collaboration in a Global Enterprise
Panelists: Jennifer Adams (Poly), Rich Bayes (Cisco), Theresa Larkin (Zoom), Jon Tracey (Logitech)
Speaker: Prachi Nema (Omdia)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Entire Event Virtual, On-Demand
Session Type: On-Demand Conference Session
Speaker: Adam Holtby (Omdia)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Entire Event Virtual, On-Demand
Session Type: On-Demand Conference Session
Customer Experience in APAC: Transform to Thrive in the New CX Economy
Speaker: Audrey William (Ecosystm)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Entire Event Virtual, On-Demand
Session Type: On-Demand Conference Session
The Future of the Platform and Conferencing Provider
Moderator: Ira Weinstein (Recon Research)
Panelists: Ilya Bukshteyn (Microsoft), Mark Ewing (Google), Smita Hashim (Zoom), Michael Landry (RingCentral)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Entire Event Virtual, On-Demand
Session Type: On-Demand Conference Session
How to Build Your Contact Center on Microsoft Teams
Speaker: Kevin Kieller (enableUC)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Entire Event Virtual, On-Demand
Session Type: On-Demand Conference Session
Moderator: Melissa Swartz (Swartz Consulting)
Speakers: JoDe Beitler (University of Pennsylvania), Manny Rodriguez (Moffitt Cancer Center), Rohit Navani (Akumin)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Entire Event Virtual, On-Demand
Session Type: On-Demand Conference Session
Managing E911 for the Hybrid Workforce
Panelists: Martha Buyer (Telecommunications Law), Robin Erkkila (Bandwidth), Mark Fletcher (911inform, LLC), Richard St-Jean (Intrado)
Speakers: Irwin Lazar (Metrigy), Brooks Shannon (NENA)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Entire Event Virtual, On-Demand
Session Type: On-Demand Conference Session
Real-World Advice for a CCaaS Migration
Speakers: Elizabeth English (EE and Associates), Vic Cooper (Inteletry LLC), Craig Robinson (StableLogic Ltd), Scott Sachs (SJS Solutions, LLC)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Entire Event Virtual, On-Demand
Session Type: On-Demand Conference Session
Technology’s Role in the New Office Experience
Speakers: Craig Durr (Wainhouse Research), Geoff Huang (Webex by Cisco), Ciara Peter (Robin), John Stearns (Zoom)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Entire Event Virtual, On-Demand
Session Type: On-Demand Conference Session
Using Advanced Analytics to Get the Full Picture of Your CX Performance
Speaker: Robin Gareiss (Metrigy)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Entire Event Virtual, On-Demand
Session Type: On-Demand Conference Session
Visual Collaboration: Should Everyone Be Whiteboarding?
Panelist: Gerard Bao (Neat)
Speakers: Jim Kelly (Recon Research), Nia Celestin (DTEN), David Kung (Bluescape), Aaron Rimmer (Google)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Entire Event Virtual, On-Demand
Session Type: On-Demand Conference Session
The Future of Work: The End-User's Perspective
Moderator: Jim Kelly (Recon Research)
Panelists: Dennis Vallone (BAYADA Home Health Care), Manish Parmar (Amicus Therapeutics), Aaron Roe (Deloitte Technology, Deloitte)
Location: Osceola A
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Video Collaboration & A/V