Enterprise Connect Schedule
The Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2025.
Please check back frequently, as updated information is added regularly!
Choose your Pass Type at left to see what sessions are available for you to attend. Click on session titles for full session descriptions. All times noted are in EDT.
AI-Driven Meeting Rooms: Are We Cutting Costs and Boosting Performance--Or Losing Quality?
Panelist: Kevin Cigler (MITRE)
Speaker: David Danto (TalkingPointz)
Pass Type: Premium
Session Type: Impact Summit
First Citizens Bank Case Study: Moving from Infrastructure Management to Business Enablement
Speaker: Abe Smith (SVB A Division of First Citizens Bank)
Pass Type: Premium
Session Type: Impact Summit
Half-Day Training: AI for Business and Technical Professionals
Speaker: Treb Gatte (Marquee Insights)
Pass Type: Training
Session Type: Training
Half-Day Training: Leading IT Teams and Customers Through Organizational Change
Speaker: Rae Ann Bruno (Business Solutions Training)
Pass Type: Training
Session Type: Training
Half-Day Training: Mastering Cybersecurity in Communications Technology: Top 10 Practices
Speaker: Scott Murphy (Data Perceptions)
Pass Type: Training
Session Type: Training
Unified CX Strategy: Bridging the Gaps in Enterprise Customer Interactions
Speaker: Justin Robbins (Metric Sherpa)
Pass Type: Premium
Session Type: Impact Summit
Building the Connected Office for the Next Generation
Speaker: Aaron Roe (Deloitte Technology, Deloitte US)
Pass Type: Premium
Session Type: Impact Summit
Can Journey Analytics Drive Digital Channel Success?
Speaker: Nicolas de Kouchkovsky (CaCube Consulting)
Pass Type: Premium
Session Type: Impact Summit
Fannie Mae Workplace Case Study: Busting Silos to Get to the Workplace of the Future
Speaker: Kelly Hunter (Fannie Mae)
Pass Type: Premium
Session Type: Impact Summit
KPMG Lakehouse Case Study: Priorities for a Major Upgrade
Moderator: Andy Howard (Howard & Associates)
Speaker: Damon Talley (KPMG)
Pass Type: Premium
Session Type: Impact Summit
Keynote Panel: Is There a New Model for Collaboration Technology?
Moderators: Jim Burton (C-T Link), Eric Krapf (Enterprise Connect)
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Keynote
Keynote Panel: What's the Case for AI in the Enterprise?
Moderators: Jim Burton (C-T Link), Eric Krapf (Enterprise Connect)
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Keynote
Luminary Keynote: Mike Massimino, NASA Astronaut
Speaker: Mike Massimino
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Keynote
How to Evaluate Customer Experience Solutions Based on AI-Powered Benefit Ambitions
Speaker: Simon Harrison (Actionary Ltd)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
How to Protect Your AI Applications from Attack and Mitigate Risks
Speaker: Amy Stapleton (Opus Research)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AI & Automation
Revisiting the Digital Work Hub Ideal
Speaker: Beth Schultz (Metrigy)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
Tackling the Data Management Challenge
Speaker: Zeus Kerravala (ZK Research)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Strategy & Management
Can AI Agents Transform Your Contact Center/CX?
Speaker: Jim Lundy (Aragon Research)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AI & Automation
Don't Believe the Backlash -- Generative AI Will Transform CX Sooner Than You Think
Speaker: Max Ball (Forrester)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
Is There a Case for a UC/Contact Center On-Prem or Private Cloud Strategy?
Speaker: Steve Leaden (Leaden Associates, Inc.)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
Securing the Future: Cybersecurity Tips for Communications Technology Professionals
Speaker: Scott Murphy (Data Perceptions)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Security & Compliance
Enterprise Keynote Panel: Navigating an Uncertain Future
Moderator: Eric Krapf (Enterprise Connect)
Speakers: Drew Haney (Yum! Brands), Giles Johnson (Avery Dennison)
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Keynote
Cisco Keynote: Experiences Amplified--How AI Can Fuel Better Employee and Customer Experiences
Speaker: Anurag Dhingra (Cisco Collaboration)
Session Type: Keynote
AdventHealth Case Study: Achieving Better Management for a Large Meeting Room Estate
Speaker: Chad Hess (AdventHealth)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AV/Video
Case Study: Redefining Contact Centers--University of Michigan's Shift from On-Premise to Cloud
Speakers: Jennifer Herron (University of Michigan), Craig Griffis (University of Michigan)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
Speaker: Ian Trollope (City of Phoenix)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Strategy & Management
Fannie Mae Case Study: Implementing Microsoft Teams Copilot at Scale
Speakers: Ronald Hulen (Fannie Mae), James Redmore (Fannie Mae)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
Post-Session Networking: Achieving Better Management for a Large Meeting Room Estate
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AV/Video
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Strategy & Management
Post-Session Networking: Implementing Microsoft Teams Copilot at Scale
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
How to Avoid the Gotchas in a Complex CCaaS Migration
Speaker: Julie Gardner (TechCaliber Consulting)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
MDEP: Will Microsoft's New Android Version Disrupt Your Meeting Room Ecosystem?
Speaker: David Danto (TalkingPointz)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AV/Video
Making the Most of Your AI Assistant
Speaker: Kevin Kieller (Enable UC)
Session Type: Conference Track Session
Track: AI & Automation
The Critical Role of Resilience in Your Security Posture
Speaker: Rick Mischka (Avant)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Security & Compliance
An Effective Roadmap for E911 Compliance in your Enterprise
Speaker: Andrew Brown (Levine, Blaszak, Block & Boothby, LLP)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Security & Compliance
Customer Interface of the Future: How Gen AI Supercharges Conversational AI
Speaker: Mila D'Antonio (Omdia)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
Innovation Showcase: ConTEXTual Communications
Speaker: Dave Michels (TalkingPointz)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
Navigating the Hurdles to Building a Future-Proof AI Roadmap
Speaker: Nicolas de Kouchkovsky (CaCube Consulting)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AI & Automation
Re-tool Your Teams (and Users) for AI
Speaker: Blair Pleasant (COMMfusion)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Strategy & Management
AI Governance—Putting the Horse in Front of the Cart
Moderator: Melissa Swartz (Swartz Consulting)
Speaker: Brian Harrison (Broward College)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AI & Automation
Best Practices for Implementing NG911
Speaker: Irwin Lazar (Metrigy)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Security & Compliance
CX 2028: Dividing the Work Between AI and Humans
Speaker: Christina McAllister (Forrester)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
Maximizing Value from Microsoft Teams and Copilot
Speaker: Kevin Kieller (Enable UC)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
Programmable Communications for Business Continuity and Digital Transformation
Speaker: Raul Castanon Martinez (S&P Global Market Intelligence)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
Have CCaaS Decisions Become CX Platform Decisions?
Speaker: Sheila McGee-Smith (McGee-Smith Analytics)
Pass Type: Premium, Standard
Session Type: Keynote
5 Ways AI Will Transform Customer Experience and Collaboration
Speaker: Sanket Amberkar (Google Cloud)
Pass Type: Premium, Standard
Session Type: Keynote
AV/Video Case Studies: Current Needs and Future Strategies
Moderator: Ira Weinstein (Recon Research)
Panelists: Michael Ferry (University of Central Florida), Damon Bistline (Westfield Insurance)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AV/Video
Rollins, Inc. Case Study: Making the Multi-Cloud Journey Work for You
Speaker: Tony Joseph (Rollins, Inc.)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
UCaaS Migration Case Studies: Creating a Better Experience
Moderator: Beth English (EE and Associates)
Speakers: Steve Jarusinsy (Keurig Dr. Pepper), Steven Carroll (Saint Leo University)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
Universities Case Study: Enabling the Collaborative Campus
Speakers: Jim Oligney (Florida State University), Michelle Reid (University of West Georgia)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Strategy & Management
Post-Session Networking: AV/Video Case Studies
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AV/Video
Post-Session Networking: Enabling the Collaborative Campus
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Strategy & Management
Post-Session Networking: Making the Multi-Cloud Journey Work for You
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
Post-Session Networking: UCaaS Migration Case Studies
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
Don't Let AI Accelerate Agent Burnout
Speaker: David Myron (Omdia)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
Securing Transactions In Enterprise Customer Interactions
Speaker: Sorrell Slaymaker (Tech Vision Research)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Security & Compliance
Should Businesses be Using the Same CC and UC Vendor?
Speaker: Diane Myers (Metrigy)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
The Generative AI Cost Conundrum: Demystifying ROI and Pricing Strategies
Speaker: Derek Top (Opus Research)
Session Type: Conference Track Session
Track: AI & Automation
Addressing Generative AI Security and Compliance Threats
Speaker: Irwin Lazar (Metrigy)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Security & Compliance
Transformation of Enterprise Networks: Implementing Internet-First Strategies and SD-WAN
Speaker: Andrew Brown (Levine, Blaszak, Block & Boothby, LLP)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Collaboration Platforms & UC
Ensuring Trust in Outbound Calling
Speaker: Rob Hilsen (The LookNow Agency)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: Security & Compliance
Why Every CX Leader Should be Stepping Up their Proactive Outreach Game
Speaker: Robin Gareiss (Metrigy)
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
The New Voice of Business: AI-Powered Communications and the Future of AI Agents
Speaker: Kira Makagon (RingCentral)
Session Type: Keynote