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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

Sep 27 Monday | 8:45 am

Apply Business Process Automation to Your UC & Collaboration Strategy

Speaker: Bill Dellara  (VOSS Solutions)

Session Type: Virtual Sponsored Session

Connecting Your Front-Line to the Business KPI’s That Matter

Speaker: Rich Wang  (Observe.AI)

Session Type: Virtual Sponsored Session

Finding the Way in the Dark, Leveraging AI to Mine intensely Valuable Dark Conversation Data

Speaker: Rick Britt  (Callminer)

Session Type: Virtual Sponsored Session

Securing Real-Time Communications From Cyberthreats With Analytics

Speakers: Shirin Esfandiari  (Oracle Communications), Chuck Hergenroeder  (Oracle Communications)

Session Type: Virtual Sponsored Session

The Next Normal: Hybrid Work in 2021 and Beyond

Speaker: Chris Thorson  (Poly)

Session Type: Virtual Sponsored Session

Sep 27 Monday | 9:00 am

Collaborative Meeting Services: Your Enterprise Checklist

Panelists: Gary Sorrentino  (Zoom), Peter Verwayen  (BlueJeans)

Speaker: Prachi Nema  (Omdia)

Track : Video Collaboration & A/V

Session Type: Virtual Conference Session

Mobility Update: Where Are We With 5G & Other Technologies?

Panelists: Jason Inskeep  (AT&T Business), Lov Kher  (Verizon)

Speaker: Michael Finneran  (dBrn Associates)

Track : Management, Networks & Security

Session Type: Virtual Conference Session

Well-being and Productivity – The Promised Land of Employee Experience Platforms (EXPs)

Panelist: Johnny Russ  (Qualtrics)

Speaker: Tim Banting  (Omdia)

Track : Workplace Strategies

Session Type: Virtual Conference Session

Sep 27 Monday | 9:30 am

Business and Consumers Have Spoken – Digital and Personalization Are Top Priorities

Speakers: Tim Richter  (Twilio), Lenore Files  (Twilio)

Session Type: Virtual Sponsored Session

Nice inContact's CXone Brings Real-Time Feedback to Agents

Speaker: Fernando Lopez  (Nice inContact)

Session Type: Virtual Sponsored Session

Realize Results with Five9 Solutions – What Does the Future Hold?

Speakers: Callan Schebella  (Inference (A Five9 Company)), Erin Wilson  (Five9)

Session Type: Virtual Sponsored Session

The Time Is Now: The Contact Center Is at the Heart of a Unified-CXM Strategy

Speaker: Grad Conn  (Sprinklr)

Session Type: Virtual Sponsored Session

Sep 27 Monday | 10:15 am

Deliver personalized, engaging customer experiences with Amazon Chime SDK

Speaker: Doug Lawty  (AWS)

Experience: Virtual

Session Type: Virtual Sponsored Session

Exploring Touch-Free Huddle Rooms

Speaker: Shure Technical Staff  (Shure)

Session Type: Virtual Sponsored Session

From analytics to action – How to improve your CX maturity at EC

Speakers: Robin Gareiss  (Metrigy), Genefa Murphy  (Five9)

Session Type: Virtual Sponsored Session

Predicting the Future of Communications

Speakers: Jinal Vichhivora  (8x8), Russ Chadinha  (8x8)

Session Type: Virtual Sponsored Session

The Customer Engagement Etiquette: Transformation That Goes Beyond Your Contact Center

Speakers: Karla Nussbaumer  (Twilio), Michael Bode  (Twilio)

Session Type: Virtual Sponsored Session

Sep 27 Monday | 10:30 am

Can Digital Experience Monitoring Help You Improve the Remote Worker Experience?

Speaker: Terry Slattery  (NetCraftsmen)

Track : Management, Networks & Security

Session Type: Virtual Conference Session

Enabling the Hybrid Future of Work

Speaker: Adam Holtby  (Omdia)

Track : Workplace Strategies

Session Type: Virtual Conference Session

Taming Teams: Delivering Exceptional User Experience with Microsoft Teams

Speaker: Kevin Kieller  (enableUC)

Track : Collaboration Platforms

Session Type: Virtual Conference Session

Sep 27 Monday | 11:00 am

5 Strategies to Get More Budget & Headcount for your Contact Centre / CX Team

Speaker: Grant Duncan  (Voximplant)

Session Type: Virtual Sponsored Session

CX in 2021 and Beyond: Delivering Next-Gen Customer Experiences At Scale

Speaker: Vijai Shankar  (Uniphore)

Session Type: Virtual Sponsored Session

Fast track your Financial Services CX transformation

Speakers: Cory Haynes  (Talkdesk), Scott Bright  (Talkdesk), Mike Berris  (Quicken Loans)

Session Type: Virtual Sponsored Session

Global Zoom Rooms Leader

Speaker: Mark Barragan  (Zoom Video Communications)

Session Type: Virtual Sponsored Session

Unlock the Full Value of your Microsoft Voice Investment

Speakers: Marcus Schmidt  (Intrado), Andy Gibson  (Intrado)

Session Type: Virtual Sponsored Session

Sep 27 Monday | 11:45 am

Innovative Solutions for CX

Speakers: Will Gordy  (Verizon), Joe Montisano  (Verizon)

Session Type: Video Discussion Group (Virtual)

Preparing the Resilient Workforce

Speaker: Gary Sorrentino  (Zoom Video Communications)

Session Type: Video Discussion Group (Virtual)

The experience equation: CX + EX = Accelerated growth

Speaker: Mayur Pitamber  (8x8)

Session Type: Video Discussion Group (Virtual)

Sep 27 Monday | 12:00 pm

The Future of Communications Technology: Keeping Your Enterprise Ahead of the Curve

Moderators: Beth Schultz  (Enterprise Connect; No Jitter), Jim Burton  (C-T Link; BCStrategies)

Panelists: Eric Spadafora  (BlueJeans by Verizon), Harry Moseley  (Zoom), Savinay Berry  (Vonage), Nat Natarajan  (RingCentral), Scott Van Vliet  (Microsoft), Javed Khan  (Cisco)

Session Type: General Session

Sep 27 Monday | 12:15 pm

Exploring Touch-Free Huddle Rooms

Speaker: Shure Technical Staff  (Shure)

Session Type: Virtual Sponsored Session

Sep 27 Monday | 1:00 pm

Accelerated Contact Center Transformation

Speaker: Olivier Jouve  (Genesys)

Session Type: Virtual Sponsored Session

Automate Away Costs With Faster IT Workflows

Speaker: Clint Burns  (Slack)

Session Type: Virtual Sponsored Session

Drive Customer Obsession Across Your Entire Organization

Speakers: Taylor Grace  (Talkdesk), Kevin Pierson  (Talkdesk)

Session Type: Virtual Sponsored Session

Migration Masterclass: The Cloud Future Is Here, and Evolving

Speaker: Travis Hinton  (Bandwidth)

Session Type: Virtual Sponsored Session

Sep 27 Monday | 1:30 pm

Microsoft Keynote

Speaker: Nicole Herskowitz  (Microsoft Teams)

Session Type: Keynote

Sep 27 Monday | 2:15 pm

Cisco Keynote

Speaker: Jeetu Patel  (Cisco)

Session Type: Keynote

Sep 27 Monday | 3:00 pm

EXPO HALL OPEN

Session Type: Expo

From Crisis to Opportunity: How Businesses Are Reshaping Experiences for Good

Speakers: ML Maco  (Genesys), John Hernandez  (Genesys)

Session Type: Video Discussion Group (Virtual)

The Future of Customer Engagement, Where Are Contact Centers Today?

Speaker: David Worley  (Twilio)

Session Type: Video Discussion Group (Virtual)

Why Voicebots are Necessary for Every Company

Speaker: Grant Duncan  (Voximplant)

Session Type: Video Discussion Group (Virtual)

Sep 27 Monday | 3:10 pm

Women in Communications panel, sponsored by Cisco Webex

Speakers: Aruna Ravichandran  (Cisco), Kristyn Hogan  (Cisco), Lorrissa Horton  (Cisco)

Track : Workplace Strategies

Session Type: Virtual Sponsored Session

Sep 27 Monday | 3:15 pm

Introducing The World's First and Only Natively Built, AI-first Contact Center as a Service: SmartAssist

Speakers: Erik Walton  (Kore.ai), Nick Orlando  (Kore.ai)

Session Type: Virtual Sponsored Session

Sep 27 Monday | 3:30 pm

End-of-Support PBX? How to Ease the Move to Cloud

Speaker: Stephen Leaden  (Leaden Associates, Inc.)

Track : Unified Communications & UCaaS

Session Type: Virtual Conference Session

Meetings of the Future: How AI Will Drive Seamless and Engaging Meeting Experiences in the Hybrid Workplace

Speaker: Jordan Owens  (Pexip)

Session Type: Virtual Sponsored Session

Rethinking User Adoption: Leading the Way with a Personalized Approach

Panelist: Alan Shen  (Unify Square, a Unisys Company)

Speaker: Blair Pleasant  (COMMfusion LLC | UCStrategies)

Track : Workplace Strategies

Session Type: Virtual Conference Session

The Future of Customer Journey Orchestration: Building Intelligent, Digital-First Experiences

Panelists: Patrick Tripp  (Cheetah Digital), Scott Draeger  (Quadient), Brett Weigl  (Genesys)

Speaker: Mila D'Antonio  (Omdia)

Track : Contact Center & Customer Experience

Session Type: Virtual Conference Session

Sep 27 Monday | 4:15 pm

Chasing the Unicorn: Managing Digital Workplace Technology Simply at Scale

Speaker: Jeffrey Singer  (Crestron)

Session Type: Virtual Sponsored Session

Digital Innovation Makes Its Way to the Contact Center As the Primary Strategy

Speakers: Chris Connolly  (Sprinklr), Rammiz Omar  (Sprinklr)

Session Type: Virtual Sponsored Session

Empowering Secure and Supported Anywhere Work

Speaker: Joseph Walsh  (GoTo)

Session Type: Virtual Sponsored Session

Introducing the Safety Suite: E911 and Beyond for Channel Partners

Speakers: Ian Pitts  (Intrado), Joe Gealy  (Intrado), Steven Anderson  (Intrado)

Session Type: Virtual Sponsored Session

The 2022 Budget: How to Get More Spend for Your Call Center

Speaker: Chris Sorensen  (Hiya)

Session Type: Virtual Sponsored Session

Sep 27 Monday | 5:00 pm

How to Reset Your Communications Budget & Expense Strategy

Moderator: Jane Laino  (DIgby 4 Group, Inc.)

Panelists: Robert Harris  (Communications Advantage, Inc. | Audit the Cloud), Greg Pittman  (Pittman & Associates, Inc.), Gary Lisbon  (GLVoice Solutions), Denise Munro  (CRG Telecom, Inc.)

Track : Management, Networks & Security

Session Type: Virtual Conference Session

Top 5 Practical Uses for In-meeting AI to Improve Experience

Panelists: Chris Rowen  (Collaboration AI at Cisco), Jeff Smith  (Zoom), David Danto  (Poly)

Speaker: Craig Durr  (Wainhouse Research)

Track : Practical AI

Session Type: Virtual Conference Session

Video Collaboration in the Post COVID Office

Panelists: Jordan Owens  (Pexip), Andrew Gross  (Crestron)

Speaker: Ira Weinstein  (Recon Research)

Track : Video Collaboration & A/V

Session Type: Virtual Conference Session

Sep 28 Tuesday | 7:15 am

Leveraging “Low-Code” to Enable Custom Cloud-based Contact Center Deployments

Speaker: Jim Schweitzer  (Vision Point Systems)

Session Type: Virtual Sponsored Session

Sep 28 Tuesday | 8:15 am

Making the Hybrid Workplace Work

Speaker: James Brennan  (IR)

Experience: Virtual

Session Type: Virtual Sponsored Session

Solutions for the Return to Work: Bose Work and Partner Alliances

Speaker: Stephan Ilberg  (Bose)

Session Type: Virtual Sponsored Session

The Future of Meeting Rooms

Speakers: Ilya Bukshteyn  (Microsoft), Arash Ghanaie  (Microsoft), Theis Mork  (EPOS), Jurate Beniulyte  (EPOS)

Session Type: Virtual Sponsored Session

Think Automation First to Deliver Exceptional Customer Experience

Speaker: Brad Beumer  (UiPath)

Session Type: Virtual Sponsored Session

Unlock The Hidden Value of Your Video Meetings

Speakers: Mike Rich  (Panopto), Steve Vonder Haar  (Wainhouse)

Session Type: Virtual Sponsored Session

Sep 28 Tuesday | 9:00 am

Ask Google Chrome OS Product and Customer Engineering Anything

Speakers: Chester Lui  (Google), Raluca Monet  (Google)

Session Type: Video Discussion Group (Virtual)

BEST OF ENTERPRISE CONNECT AWARD PRESENTATION

Session Type: General Session

Supporting Digital Workplace Technology Simply at Scale

Speakers: Lauren Simmen  (Crestron Electronics), Jeffrey Singer  (Crestron), Andy Jones  (Fishtech Group)

Session Type: Video Discussion Group (Virtual)

Sep 28 Tuesday | 9:10 am

The Next Strategic Platform: 2 Industry Vision Addresses

Speakers: Dave Sipes  (8x8), Rory Read  (Vonage)

Session Type: General Session

Sep 28 Tuesday | 10:00 am

Zoom Keynote

Speaker: Harry Moseley  (Zoom)

Session Type: Keynote

Sep 28 Tuesday | 10:45 am

RingCentral Keynote, Powering Human Connections

Speaker: Anand Eswaran  (RingCentral)

Session Type: Keynote

Sep 28 Tuesday | 11:15 am

Creating Safer Workplaces: E911 and Beyond

Speakers: Ian Pitts  (Intrado), Nora Ligrani  (Intrado), Dan Olson  (Alaska Airlines), Joe Rittenhouse  (Converged Technology Professionals, Inc), Brian Kinne  (PinPoint/RFT), Jason Taddeo  (Presidio)

Session Type: Video Discussion Group (Virtual)

Defeating the Four Horseman of the Customer Communication Apocalypse

Speaker: Mack Greene  (IntelePeer)

Session Type: Video Discussion Group (Virtual)

The Future of Workforce Engagement

Speaker: David Gardner  (Talkdesk)

Session Type: Video Discussion Group (Virtual)

Sep 28 Tuesday | 11:30 am

AWS Keynote - The Customer Obsession revolution: Accelerating CX innovation

Speaker: Pasquale DeMaio  (Amazon Connect)

Session Type: Keynote

Sep 28 Tuesday | 12:00 pm

EXPO HALL OPEN

Session Type: Expo

How Partnering With a Software-Centric Carrier Returns Value to Your Telephony Stack

Speaker: Evan Griffiths  (Flowroute)

Session Type: Virtual Sponsored Session

Sep 28 Tuesday | 12:15 pm

How to Make the Most of Your Online Meetings

Speaker: Laura Leaver  (GoTo)

Session Type: Video Discussion Group (Virtual)

The Power of AI to Harness Untapped Intelligence From Customer Conversations

Speaker: Sendhil Jayachandran  (Observe.AI)

Session Type: Video Discussion Group (Virtual)

Winning the War for Talent in an Age of Uncertainty, Moderated by Slack

Speaker: Dave Macnee  (Slack)

Session Type: Video Discussion Group (Virtual)

Sep 28 Tuesday | 12:30 pm

Cisco, Microsoft, or Zoom? Making Sense of Their Enterprise Platforms, Part 1

Speakers: Brent Kelly  (KelCor, Inc.), Phil Edholm  (PKE Consulting)

Track : Collaboration Platforms

Session Type: Virtual Conference Session

Don’t Get Caught by These Cloud Contract Gotchas

Speaker: Melissa Swartz  (Swartz Consulting, LLC)

Track : Unified Communications & UCaaS

Session Type: Virtual Conference Session

The New Voice Technologies: How Speech, AI Are Creating New Value for Enterprises

Speaker: Jon Arnold  (J Arnold & Associates)

Track : Practical AI

Session Type: Virtual Conference Session

Sep 28 Tuesday | 1:00 pm

Run Your Hybrid Workplace Efficiently With Slack + O365

Speaker: Clara Smyth  (Slack)

Session Type: Virtual Sponsored Session

Sep 28 Tuesday | 1:30 pm

Do's and Don'ts of Implementing Empathetic AI in Digital CX

Speaker: Brett Weigl  (Genesys)

Session Type: Virtual Sponsored Session

Fireside Chat: How Telstra Turned AI Aspirations Into a Digital Transformation

Speakers: Betsy Schaefer  (IBM), Melissa Dorey  (Telstra)

Session Type: Virtual Sponsored Session

Talkdesk Employee Collaboration

Speakers: Taylor Grace  (Talkdesk), Alain Mowad  (Talkdesk)

Experience: Virtual

Session Type: Virtual Sponsored Session

Sep 28 Tuesday | 2:00 pm

Cisco, Microsoft, or Zoom? Making Sense of Their Enterprise Platforms, Part 2

Speakers: Brent Kelly  (KelCor, Inc.), Phil Edholm  (PKE Consulting)

Track : Collaboration Platforms

Session Type: Virtual Conference Session

Empowering the Home Worker for Effective Collaboration

Moderator: Jim Kelly  (Recon Research)

Panelists: Andy Howard  (Howard & Associates), Heidi Elmore  (Zoom)

Track : Video Collaboration & A/V

Session Type: Virtual Conference Session

Migration Masterclass: The Cloud Future Is Here, and Evolving

Speaker: Travis Hinton  (Bandwidth)

Session Type: Virtual Sponsored Session

Top Uses of AI to Deliver Stellar Customer Experience

Speaker: Robin Gareiss  (Metrigy)

Track : Contact Center & Customer Experience

Session Type: Virtual Conference Session

Sep 28 Tuesday | 2:15 pm

For the Love of Your Business, Put User Experience First

Speakers: Dhwani Soni  (8x8), Fabio Ramos  (8x8)

Session Type: Virtual Sponsored Session

Start with One Tool in your CPaaS Swiss Army Knife

Speakers: Summer Daoud  (Intelepeer), Michael Skigen  (Intelepeer)

Session Type: Virtual Sponsored Session

Sep 28 Tuesday | 2:30 pm

Automate Away Costs With Faster It Workflows

Speaker: Clint Burns  (Slack)

Session Type: Virtual Sponsored Session

Sep 28 Tuesday | 3:00 pm

Fueling Great Customer Service Through Agile, Modern Contact Center Solutions and Chrome OS

Speaker: Naveen Viswanatha  (Google)

Session Type: Virtual Sponsored Session

Give the Contact Center Agent Superpowers with AgentAssist

Speakers: Erik Walton  (Kore.ai), Nick Orlando  (Kore.ai)

Session Type: Virtual Sponsored Session

How to Avoid Migration Problems in UC? Make it Future-Proof

Speaker: Bruno Guirardel  (Kurmi Software)

Session Type: Virtual Sponsored Session

Meetings of the Future: How AI Will Drive Seamless and Engaging Meeting Experiences in the Hybrid Workplace

Speaker: Jordan Owens  (Pexip)

Session Type: Virtual Sponsored Session

The Future is Today: Solve Work-from-Anywhere Challenges with 5G

Speaker: Mishka Dehghan  (T-Mobile)

Session Type: Virtual Sponsored Session

Top 3 Strategies for Implementing Voicebots and Smart IVRs

Speaker: Alexey Aylarov  (Voximplant)

Session Type: Virtual Sponsored Session

Sep 28 Tuesday | 3:30 pm

Drive Customer Obsession Across Your Entire Organization

Speakers: Kevin Pierson  (Talkdesk), Taylor Grace  (Talkdesk)

Session Type: Virtual Sponsored Session

The Future of Videoconferencing

Panelists: Snorre Kjesbu  (Cisco), Graeme Geddes  (Zoom), Arindam Chakraborty  (RingCentral), Ilya Bukshteyn  (Microsoft)

Speaker: Ira Weinstein  (Recon Research)

Track : Video Collaboration & A/V

Session Type: Virtual Conference Session

Turn Customer Interactions into Insights that Drive Results

Speaker: Danielle McKenzie  (Observe.AI)

Session Type: Virtual Sponsored Session

UCaaS and CCaaS as Part of a Whole Cloud Strategy

Panelists: Craig Walker  (Dialpad), Amrit Chaudhuri  (8x8)

Speaker: Robert Harris  (Communications Advantage, Inc. | Audit the Cloud)

Track : Unified Communications & UCaaS

Session Type: Virtual Conference Session

Understanding the CPaaS Landscape

Moderator: Jim Burton  (C-T Link; BCStrategies)

Panelists: Savinay Berry  (Vonage), Bob Serr  (Microsoft), Caroline Sutton  (Bandwidth), Hakim Mehmood  (Twilio)

Track : Embedded Communications & APIs

Session Type: Virtual Conference Session

Sep 28 Tuesday | 3:45 pm

3 Ways Top Brands are turning their Contact Center into a Value Center

Speaker: Gabi Contreras  (Observe.AI)

Session Type: Virtual Sponsored Session

Chasing the Unicorn: Managing Digital Workplace Technology Simply at Scale

Speaker: Jeffrey Singer  (Crestron)

Session Type: Virtual Sponsored Session

Infusing AI into your Contact Center

Speakers: Hannah Peacock  (Pegasystems), Rebecca Miller  (Pegasystems)

Session Type: Virtual Sponsored Session

Overcoming Barriers to Streamline Virtual Care

Speaker: Danielle Preizler  (BlueJeans Telehealth)

Session Type: Virtual Sponsored Session

Secure & optimized contact centers with Chrome OS, Citrix and RingCentral

Speakers: Gregg Fiddes  (Google), Kurt Hoskovec  (RingCentral), Danijela Nandi  (Citrix)

Session Type: Virtual Sponsored Session

Sep 28 Tuesday | 4:00 pm

The Hybrid Workforce: Improve Collaboration, Productivity and Customer Experience

Speaker: Michelle Emerson-Russell  (Verizon)

Session Type: Virtual Sponsored Session

The New Modern Workplace: Reimagining the Future of Work

Speaker: Brian Gilman  (Vonage)

Session Type: Virtual Sponsored Session

Sep 28 Tuesday | 4:30 pm

5 IVR Changes You Can Make Today That Will Transform Your Business

Speaker: Grant Duncan  (Voximplant)

Session Type: Virtual Sponsored Session

Beyond BYOC: Future-Proof your Enterprise Comms with an Integrated Connectivity Platform

Speaker: David Casem  (Telnyx)

Session Type: Virtual Sponsored Session

End Phone Number and DID Management Headaches!

Speaker: Erik Wendell  (Unimax)

Session Type: Virtual Sponsored Session

Next-Generation Collaboration with BlueJeans

Speaker: Zach Bosin  (BlueJeans by Verizon)

Session Type: Virtual Sponsored Session

The Evolution of Online Events since Covid 19

Speakers: Joseph Walsh  (GoTo), Irwin Lazar  (Metrigy)

Session Type: Virtual Sponsored Session

Sep 28 Tuesday | 5:00 pm

Contact Center Tales from the Trenches

Panelists: John Purnell  (Inspired Data Solutions), Robert Harris  (Communications Advantage, Inc. | Audit the Cloud), Greg Pittman  (Pittman & Associates, Inc.)

Speaker: Beth English  (EE and Associates, LLC)

Track : Contact Center & Customer Experience

Session Type: Virtual Conference Session

Evolution of Collaboration: Beyond Team Chat & Video

Panelists: Hunter Middleton  (8x8), Steve Wood  (Slack), Jordan Owens  (Pexip)

Speaker: Irwin Lazar  (Metrigy)

Track : Collaboration Platforms

Session Type: Virtual Conference Session

The Evolution of Security in Communications

Panelists: Brett Shockley  (Journey), Mark Collier  (SecureLogix), Rich Krizan  (Ribbon), Noah Rafalko  (TSG Global, Inc.)

Speaker: Sorell Slaymaker  (TechVision Research)

Track : Management, Networks & Security

Session Type: Virtual Conference Session

Sep 29 Wednesday | 9:00 am

EXPO HALL OPEN

Session Type: Expo

Future Proof Your Contact Center: Prepare for What’s Next and Exceed Your Customer Expectations

Speaker: Gayathri Krishnamurthy  (RingCentral)

Session Type: Virtual Sponsored Session

The Future of Audio

Speaker: Jesper Kock  (EPOS)

Session Type: Virtual Sponsored Session

VMware SASE Overview

Speaker: Greg Walton  (VMware SASE)

Session Type: Virtual Sponsored Session

Women in Communications: Roundtable

Moderator: Beth Schultz  (Enterprise Connect; No Jitter)

Panelists: Miriam Murad  (ExxonMobil), Tina Potts  (Brooks Rehabilitation), Jo Cooey  (Baldwin Risk Partners)

Track : Workplace Strategies

Session Type: Virtual Conference Session

Sep 29 Wednesday | 9:45 am

Creating More Convenient and Efficient Contact Center Interactions

Speaker: Jeremy Puent  (AWS)

Experience: Virtual

Session Type: Video Discussion Group (Virtual)

Sep 29 Wednesday | 10:15 am

Enterprise Summit: Preparing for What’s Next

Moderator: Beth Schultz  (Enterprise Connect; No Jitter)

Panelists: Ted Stodolka  (Hallmark), Craig Terranova  (Oldcastle), Gary LaSasso  (Amicus Therapeutics, Inc.), Miriam Murad  (ExxonMobil)

Session Type: General Session

Sep 29 Wednesday | 11:00 am

CX Solutions for the Financial Industry

Speakers: Tony Lutz  (Verizon), Clifford Cibelli  (Verizon)

Session Type: Virtual Sponsored Session

Communicating in the New Workplace: Pbx, Unified Communications, Geo Redundancy, and More

Speakers: Aida Jamak  (Bicom Systems), Dalibor Bradvic  (Bicom Systems), Laura Espinosa  (Bicom Systems)

Session Type: Virtual Sponsored Session

How to Host Engaging Events with Zoom

Speakers: Robin Bunevich  (Zoom Video Communications), Killian McHugh  (Zoom Video Communications), Vincent Escamilla  (Zoom Video Communications)

Session Type: Virtual Sponsored Session

Intel Unite Solution – Frictionless Deployment, Limitless Customization

Speaker: Dave Buchholz  (Intel Corporation)

Session Type: Virtual Sponsored Session

Meetings of the Future: How AI Will Drive Seamless and Engaging Meeting Experiences in the Hybrid Workplace

Speaker: Jordan Owens  (Pexip)

Session Type: Virtual Sponsored Session

The Future of Collaboration

Speakers: Michelle Emerson-Russell  (Verizon), J.P. Gownder  (Forrester)

Session Type: Virtual Sponsored Session

Sep 29 Wednesday | 11:30 am

Contact Centers & CX: Blurring the Line Between Automation and Live Assistance

Moderator: Sheila McGee-Smith  (McGee-Smith Analytics)

Panelists: Callan Schebella  (Inference (A Five9 Company)), Paul Jarman  (NICE CXone), David Chavez  (Avaya), Charanya (CK) Kannan  (Talkdesk), John Hernandez  (Genesys)

Session Type: General Session

Sep 29 Wednesday | 11:45 am

Your Work, Your Way. Why an open platform matters.

Speaker: Sangeeta Walsh  (RingCentral)

Session Type: Virtual Sponsored Session

Sep 29 Wednesday | 12:45 pm

Meeting E911 Requirements in the Age of Hybrid Work

Panelists: Mark Fletcher  (911inform), Martha Buyer  (Law Offices of Martha Buyer, PLLC), Robin Erkkila  (Bandwidth), Josh Burch  (Intrado)

Speaker: Irwin Lazar  (Metrigy)

Track : Unified Communications & UCaaS

Session Type: Virtual Conference Session

Re-building the WAN for the Post-Pandemic Office

Panelists: Sanjay Srinivasan  (Vonage), John Macario  (Ribbon), William Eborall  (AT&T)

Speaker: Joe Schmidt  (TC2 TechCaliber Consulting LLC)

Track : Management, Networks & Security

Session Type: Virtual Conference Session

The Composable Enterprise: What It Is & What Role Communications APIs Can Play

Panelists: Susy Liem  (Avaya), Chas Bowman  (Twilio), Brian Gilman  (Vonage), Steve Wood  (Slack), Sangeeta Walsh  (RingCentral)

Speaker: Zeus Kerravala  (ZK Research)

Track : Embedded Communications & APIs

Session Type: Virtual Conference Session

Sep 29 Wednesday | 2:15 pm

Frontline Communications – Enabling Business Transformation

Panelists: Karthik Arumugam  (Mitel), David Lee  (RingCentral)

Speaker: Phil Edholm  (PKE Consulting)

Track : Collaboration Platforms

Session Type: Virtual Conference Session

How UCaaS with a Vertical Focus Can Deliver Greater ROI

Panelists: Dwight Moore  (RingCentral), Doug Knight  (Spectrum Enterprise)

Speaker: Elka Popova  (Frost & Sullivan)

Track : Unified Communications & UCaaS

Session Type: Virtual Conference Session

WFO/WEM: How to Improve Agent Experience to Drive Better CX

Panelists: Peter Eischeid  (Talkdesk), Nick Morris  (LiveVox, Inc.), Cameron Smith  (Genesys), Mike Bourke  (five9)

Speaker: Robin Gareiss  (Metrigy)

Track : Contact Center & Customer Experience

Session Type: Virtual Conference Session

Sep 29 Wednesday | 3:00 pm

Flowroute: Reliable, Scalable & Easy-to-Use: Q&A Session

Speakers: Darach Beirne  (Flowroute), Frank Bruner  (Flowroute), Alysia Rogers  (Flowroute), Mehul Maru  (Flowroute), David Anandraj  (Flowroute), Evan Griffiths  (Flowroute)

Session Type: Video Discussion Group (Virtual)

Sep 29 Wednesday | 3:45 pm

Regulation, Bias & Ethics in AI: Impact on Your Enterprise

Speaker: Martha Buyer  (Law Offices of Martha Buyer, PLLC)

Track : Practical AI

Session Type: Virtual Conference Session

Virtual/Augmented Reality: The Shape of Collaboration to Come?

Moderator: Tom Brannen  (OnConvergence LLC)

Track : Workplace Strategies

Session Type: Virtual Conference Session

WiFi Tips for Better Digital Experience

Speaker: Terry Slattery  (NetCraftsmen)

Track : Management, Networks & Security

Session Type: Virtual Conference Session

Sep 29 Wednesday | 5:00 pm

Locknote

Moderators: Eric Krapf  (Enterprise Connect; No Jitter), Beth Schultz  (Enterprise Connect; No Jitter)

Panelists: Zeus Kerravala  (ZK Research), Dave Michels  (TalkingPointz), Brent Kelly  (KelCor, Inc.), Robert Harris  (Communications Advantage, Inc. | Audit the Cloud), Phil Edholm  (PKE Consulting)

Session Type: General Session