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View, browse and sort Enterprise Connect 2020 conference sessions. You can sort by:

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You can plan your time at Enterprise Connect 2020 by building your schedule (starting in late November), and access it during the show via export to your personal calendar or within the official Enterprise Connect Mobile App (available February 2020).

Sunday | 6:00 pm

Intro to Enterprise Connect 2020

Get a view into the event, what not to miss, connect with your peers, and meet some of the EC team.

Speaker: Christopher Lotspeich (Enterprise Connect)

Location: Naples

Pass Type: Entire Event, Tue-Thu Conference, WorkSpace Connect Summit

Track: Open to All

Monday | 7:00 am

Intro to Enterprise Connect 2020

Get a view into the event, what not to miss, connect with your peers, and meet some of the EC team.

Speaker: Christopher Lotspeich (Enterprise Connect)

Location: Naples

Pass Type: Entire Event, Tue-Thu Conference, WorkSpace Connect Summit

Track: Open to All

Monday | 8:00 am

Can You Kill Desktop Telephony and Eliminate Your Phone Bill?

Get strategic guidance on how to evaluate PSTN costs and make decisions regarding desktop telephony as part of your overall communications strategy.

Speaker: Phil Edholm (PKE Consulting)

Location: Osceola A

Pass Type: Entire Event

Track: Strategic Leadership

Hot Topic(s): Strategic Planning & Decision Support

Delivering QoS Across Disparate Networks--How We Did It

Make your enterprise's real-time traffic can stand up to the conditions it may encounter across a variety of network segments.

Speaker: Terry Slattery (NetCraftsmen)

Location: Sun C

Pass Type: Entire Event

Track: Management & Security

How to Talk to Your Peers: Facilities/Real Estate, HR & IT

Learn ways of engaging across the "swim lanes" to achieve a successful workplace strategy.

Speaker: Tom Bradbury (WorkplaceUX)

Location: Osceola B

Pass Type: Entire Event, WorkSpace Connect Summit

Track: WorkSpace Connect Summit

Hot Topic(s): Workspaces/Future of Work

SIP Trunking for the Cloud

Learn how enterprises are leveraging their SIP trunks for flexibility and cost-saving benefits even in the era of UCaaS and CCaaS.

Presenter: Irwin Lazar (Nemertes Research)

Panelists: Jason Sommerset (Bandwidth), Lori Anne Pollock (Verizon), Matt Brown (Voxbone)

Location: Sun A

Pass Type: Entire Event

Track: Unified Communications

Speech Technologies: Innovations and Use Cases

Speech applications are using voice to create new forms of business value around collaboration, productivity and organizational agility

Speaker: Jon Arnold (J Arnold & Associates)

Location: Sun D

Pass Type: Entire Event

Track: Practical AI

Hot Topic(s): Artificial Intelligence & Analytics

The AI-Infused Contact Center: Evaluating Your Options

Explore different approaches for deploying Natural Language Processing, Machine Learning, Deep Neural Networking, Dialog Management, Speech Analytics and Cognitive Computing.

Presenter: Dan Miller (Opus Research)

Panelists: Jim Freeze (Interactions), Elcenora Martinez (Genesys), Michael Hoch (Google), Chris Bauserman (NICE inContact)

Location: Sun B

Pass Type: Entire Event

Track: Contact Center & Customer Experience

Hot Topic(s): Artificial Intelligence & Analytics

Monday | 8:30 am

The Future of Meetings: Three Pillars of Change

Technology, organization, and physical workspace trends are pushing the evolution of meetings. What changes will we see over the next five years?

Speaker: Art Schoeller (Forrester Research)

Location: Osceola B

Pass Type: Entire Event, WorkSpace Connect Summit

Track: WorkSpace Connect Summit

Hot Topic(s): Workspaces/Future of Work

Monday | 9:00 am

5G Progress Report

We are now settling on the core issues enterprise buyers will need to consider with regard to 5G. Here's where those issues are at, and how you should be preparing for them.

Presenter: Michael Finneran (dBrn Associates)

Panelists: Lourdes Charles (AT&T), Peter Linder (Ericsson), Alla Reznik (Verizon)

Location: Sun B

Pass Type: Entire Event

Track: Unified Communications

Hot Topic(s): 5G / Mobility

Cloud 2023: The Era of Cloud Modernization

Is your cloud communications provider using modern cloud architecture or an older, vertically integrated platform? Discover the differences, and the implications for your business.

Moderator: Zeus Kerravala (ZK Research)

Panelists: Dan Plunkett (Avaya), Anand Chandrasekaran (Five9), Samir Pradham (Google), Mahendra Sekaran (Microsoft), Matt Krokosz (Vonage)

Location: Sun A

Pass Type: Entire Event

Track: Communications & Collaboration 2023

Innovation Showcase: Security & Privacy

In this session, discover state-of-the-art security solutions for your enterprise communications needs.

Presenter: Dave Michels (TalkingPointz)

Location: Sun C

Pass Type: Entire Event

Track: Management & Security

Hot Topic(s): Security

SBCs as Your Gateway to the Cloud

Session Border Controllers offer bandwidth management, traffic routing, reliability, security, and co-existence during the move to the cloud and beyond.

Presenter: Marty Parker (UniComm Consulting)

Panelists: Justin Stevens (AudioCodes), Ted Smith (Oracle), Kevin Isacks (Ribbon)

Location: Osceola A

Pass Type: Entire Event

Track: Cloud Communications

The DNA of Successful Customer Experience

Learn the recipe for exceptional customer experiences from over 500 companies with documented successes in increasing revenues and customer ratings, and how they are leveraging contact center technologies and AI tools to do it.

Speaker: Robin Gareiss (Nemertes Research)

Location: Sun D

Pass Type: Entire Event

Track: Strategic Leadership

Monday | 9:15 am

What HR and Facilities Can Learn from IT/Communications Analytics

Discover how your enterprise can leverage collaboration application data to better understand and improve workplace transformation efforts.

Speaker: Irwin Lazar (Nemertes Research)

Location: Osceola B

Pass Type: Entire Event, WorkSpace Connect Summit

Track: WorkSpace Connect Summit

Hot Topic(s): Artificial Intelligence & Analytics

Monday | 10:15 am

Flexible Working Practices: Empowering a Collaborative Workforce

Get practical guidance on implementing a working environment that's adaptable to employee needs.

Speaker: Melissa Marsh (PLASTARC)

Location: Osceola B

Pass Type: Entire Event, WorkSpace Connect Summit

Track: WorkSpace Connect Summit

Hot Topic(s): Workspaces/Future of Work

Has Transformation Finally Arrived for Communications & Collaboration?

Moderators: Beth Schultz (No Jitter / Enterprise Connect), Jim Burton (C-T Link / BCStrategies)

Panelists: Hunter Middleton (8x8), Lorrissa Horton (Cisco), Smita Hashim (Google), Lan Ye (Microsoft), Amrit Chaudhuri (RingCentral), Alan Masarek (Vonage), Harry Moseley (Zoom)

Location: Osceola CD

Pass Type: Entire Event

Track: Keynotes & General Sessions

Monday | 11:15 am

Workspace Transformation: Leading the Way on Employee Experience

Moderator: Beth Schultz (No Jitter / Enterprise Connect)

Location: Osceola CD

Pass Type: Entire Event, WorkSpace Connect Summit

Track: Keynotes & General Sessions

Monday | 1:00 pm

E-911: Proactive Strategies for Success

The next generation of 911 (NG-911) is here. But is it ready for deployment?

Presenter: Irwin Lazar (Nemertes Research)

Panelists: Thomas Ginter (Bandwidth), Lev Deitch (Intrado), Martha Buyer (Law Offices of Martha Buyer, PLLC)

Location: Sun A

Pass Type: Entire Event

Track: Unified Communications

Enterprise Case Studies: Living with Multiple Team Collab Apps

Enterprise decision-makers who have been in the trenches will share their insights and advice about how to deal with a multivendor team collaboration environment

Moderator: Blair Pleasant (COMMfusion LLC)

Panelists: Philippe Bourdon (C&S Wholesale Grocers), Jason Snyder (Craft), Scott Romano (Strategic Financial Solutions), Richard Leong (VMware)

Location: Sun B

Pass Type: Entire Event

Track: Team Collaboration

Leveraging UCaaS to Compete in the Digital Era

What's driving strong UCaaS growth, and what does it mean for your enterprise?

Speaker: Elka Popova (Frost & Sullivan)

Location: Sun D

Pass Type: Entire Event

Track: Cloud Communications

Hot Topic(s): Digital Transformation

Market Report: The Cloud Contact Center Challenge - Transition, not Technology

Learn about the changes solution providers are making in their companies, portfolios and channel relationships to create an environment for smooth transition to cloud-based contact center solutions.

Speaker: Sheila McGee-Smith (McGee-Smith Analytics)

Location: Osceola A

Pass Type: Entire Event

Track: Contact Center & Customer Experience

Hot Topic(s): Artificial Intelligence & Analytics

Sponsored Session: How Cloudification Will Impact Enterprise Communications

Speaker: David Casem (Telnyx)

Location: Osceola 1

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

Sponsored Session: Create a More Human Experience for Your Customers through Your Contact Center

Speakers: Anand Chandrasekaran (Five9), Mike Bourke (Five9)

Location: Sun C

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

Monday | 2:00 pm

Avoiding Team Collaboration “Gotchas”

Moderator: Irwin Lazar (Nemertes Research)

Panelists: Dhwani Soni (8x8), Alex Olsen (Microsoft), Tom Hadfield (Mio), Brian Elliott (Slack)

Location: Sun B

Pass Type: Entire Event

Track: Team Collaboration

Hot Topic(s): Workspaces/Future of Work

Hackathon Report: Focus on Intelligent Agents/Assistants

Meet the TADHack Winners and learn about notable hacks from TADHack-mini Orlando, held over the weekend before Enterprise Connect.

Moderator: Alan Quayle (TADHack)

Location: Sun D

Pass Type: Entire Event

Track: Embedded Communications & APIs

Hot Topic(s): Artificial Intelligence & Analytics

Hidden Factors in UCaas TCO

In considering the cost of your next communications platform, you need to look at the total cost of ownership (TCO). So what are the elements of UCaaS TCO?

Presenter: Robert Harris (Communications Advantage, Inc.)

Panelists: Fabio Ramos (8x8), Craig Richter (Century Link), Mark Strassman (LogMeIn), Nishit Rao (RingCentral)

Location: Naples

Pass Type: Entire Event

Track: Cloud Communications

Hot Topic(s): Strategic Planning & Decision Support

Huddle Rooms – From Hype to Value

There's more to the huddle discussion than dedicated space, a few chairs, and low-cost equipment.

Moderator: Ira Weinstein (Recon Research)

Panelists: Martin Bodley (BOSE), Andrew Border (Dolby Laboratories), Simon Dudley (Logitech), Simen Teigre (Neat), Tim Root (Poly), Jeff Smith (Zoom)

Location: Osceola A

Pass Type: Entire Event

Track: Video Collaboration & A/V

Hot Topic(s): Workspaces/Future of Work

Optimizing for the Open Office: Technology & Design

Get insights from an expert in workplace design on how to develop an open office plan and foster an environment that best meets the varied needs of your organization's workforce.

Presenter: Adriana Rojas (HOK)

Panelist: Chris Thorson (Poly)

Location: Osceola B

Pass Type: Entire Event, WorkSpace Connect Summit

Track: WorkSpace Connect Summit

Hot Topic(s): Workspaces/Future of Work

Taming Teams: Making Microsoft Teams Work for Collaboration, Voice, and Meetings

Get a UC expert's guidance for navigating from a legacy PBX or Skype for Business to Microsoft Teams.

Speaker: Kevin Kieller (enableUC)

Location: Sun A

Pass Type: Entire Event, Tue-Thu Conference

Track: Unified Communications

Hot Topic(s): Digital Transformation

Monday | 2:15 pm

Sponsored Session: Workplace Transformation with Unified Communications - Zoom Customer Success Story

Speaker: Harry Moseley (Zoom)

Location: Sun C

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

Monday | 3:00 pm

Enterprise Connect Exhibit Hall

Location: Exhibit Hall, Lower Level

Pass Type: Entire Event, Tue-Thu Conference, WorkSpace Connect Summit

Track: Open to All

Monday | 3:10 pm

EC Theater 2200: Channel Focus: Adding Value with Contact Center Capabilities

Speakers: Blair Pleasant (COMMfusion LLC), Steve Leaden (Leaden Associates)

Location: Enterprise Connect Theater 2200

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

Intro to Enterprise Connect 2020

Speaker: Christopher Lotspeich (Enterprise Connect)

Location: Enterprise Connect Theater 100

Pass Type: Entire Event, Tue-Thu Conference, WorkSpace Connect Summit, Expo Plus

Track: Open to All

Monday | 3:15 pm

Sponsored Session: Off-Shore Contact Centers are Dead! How to Thrive during the Apocalypse and Deliver Exceptional CX

Speaker: Umesh Sachdev (Uniphore)

Location: Sun C

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

Sponsored Session: Talkdesk

Speaker: Christina Gates (Talkdesk)

Location: Osceola 1

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

Monday | 4:00 pm

Women in Communications Town Hall

Join us for an interactive session on the challenges women confront as they try to advance in enterprise IT/communications, and what we can learn from their collective experiences.

Moderator: Beth Schultz (No Jitter / Enterprise Connect)

Panelist: Monica Gionet (Hertz)

Location: Sun A

Pass Type: Entire Event

Track: Strategic Leadership

Monday | 4:40 pm

EC Theater 2200: Managing Privacy and Security in the age of AI powered CX Journeys

Speaker: Peter Tomfohrde (Verizon)

Location: Enterprise Connect Theater 2200

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

Monday | 5:00 pm

Networking Reception - Sponsored by Shure

Location: Exhibit Hall, Lower Level

Pass Type: Entire Event, Tue-Thu Conference, WorkSpace Connect Summit

Track: Open to All

Monday | 5:10 pm

EC Theater 100: The Power of Machine Learning—Changing the Way You Interact with Customers AND Employees

Sponsor Speaker: Cameron Weeks (Edify)

Location: Enterprise Connect Theater 100

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

Monday | 5:40 pm

EC Theater 100: Disruptive Contact Center Technology – the Changing Economics of Omnichannel Access

Sponsor Speaker: Jeff Singman (Kandy (Ribbon))

Location: Enterprise Connect Theater 100

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

EC Theater 2200: Conquering Your Business Kryptonite: A Step by Step Guide to Digital Transformation

Speaker: Robert Galop (Intelepeer)

Location: Enterprise Connect Theater 2200

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

Monday | 6:10 pm

EC Theater 100: 3 Key Challenges for Implementing a Blended UC Solution - and How to Overcome Them

Speaker: Marcus Schmidt (Intrado)

Location: Enterprise Connect Theater 100

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

EC Theater 2200: Effortlessly Connect Your Systems and Applications Ensuring You Connect with Your Customers Where They Are

Speaker: Mike Bourke (Five9)

Location: Enterprise Connect Theater 2200

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

Tuesday | 7:00 am

5K Fun Run/Walk Day 1

Let's go for some fresh air!

Location: Gaylord Palms Hotel Lobby

Pass Type: Entire Event, Tue-Thu Conference, WorkSpace Connect Summit

Track: Open to All

Tuesday | 8:00 am

AI in Video Collaboration and AV: The Real Story

Few enterprises have brought AI or ML to bear in a meaningful way within their conferencing, collaboration, and AV environment. Is a breakthrough coming?

Moderator: Ira Weinstein (Recon Research)

Panelists: TJ Varghese (Google), Aurangzeb Khan (GN Jabra), Ilya Bukshteyn (Microsoft), Sam Liang (Otter.ai), Mark Roberts (PGi)

Location: Osceola A

Pass Type: Entire Event, Tue-Thu Conference

Track: Video Collaboration & A/V

Hot Topic(s): Artificial Intelligence & Analytics

Enterprise Contact Center Case Studies: UCaaS/CCaaS, Together or Separate?

Get UC and CC from the same cloud provider, or keep the services separate? Hear a panel of enterprise leaders describe their decisions, and the reasons behind them.

Moderator: Sheila McGee-Smith (McGee-Smith Analytics)

Panelists: Brett Williams (Principal), Michael Moxley (Goosehead Insurance)

Location: Osceola B

Pass Type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

Hot Topic(s): Strategic Planning & Decision Support

How to Win at User Adoption

Enterprise IT leaders share tips and best practices advice on how to maximize user adoption.

Presenter: Blair Pleasant (COMMfusion LLC)

Panelists: Lance Ralls (Belkin International), Kristine Martin (Fresenius Medical Care)

Location: Sun A

Pass Type: Entire Event, Tue-Thu Conference

Track: Strategic Leadership

Hot Topic(s): Strategic Planning & Decision Support

Sourcing the Cloud: The Intersection of UCaaS and CPaaS

Will the convergence of the vendor landscape offer the opportunity for enterprises to procure cloud service offerings that blend the best of UCaaS and CPaaS?

Presenter: Diane Myers (IHS Markit)

Panelists: David Lee (RingCentral), Bryan Stokes (Vonage)

Location: Sun D

Pass Type: Entire Event, Tue-Thu Conference

Track: Cloud Communications

Hot Topic(s): Strategic Planning & Decision Support

The Time Has Come for SD-WAN

Get an overview of the financial and operational benefits of SD-WAN, as well as successful strategies for effective sourcing and deployment of SD-WAN solutions.

Presenter: Joseph Schmidt (TechCaliber Consulting)

Panelists: Cliff Lane (VMware), Brian Kracik (Oracle)

Location: Sun B

Pass Type: Entire Event, Tue-Thu Conference

Track: Unified Communications

Tuesday | 9:00 am

Chairman's Welcome

Speaker: Eric Krapf (No Jitter / Enterprise Connect)

Location: Osceola CD

Pass Type: Entire Event, Tue-Thu Conference

Track: Keynotes & General Sessions

Tuesday | 9:05 am

Enterprise Summit: Taking Your Communications & Collaboration to the Next Level

Moderators: Beth Schultz (No Jitter / Enterprise Connect), Robin Gareiss (Nemertes Research)

Panelists: Kent Fuller (Guess), Gary Kohlheim (Laureate Education)

Location: Osceola CD

Pass Type: Entire Event, Tue-Thu Conference

Track: Keynotes & General Sessions

Tuesday | 9:45 am

Microsoft Keynote

Speaker: Jared Spataro (Microsoft)

Location: Osceola CD

Pass Type: Entire Event, Tue-Thu Conference

Track: Keynotes & General Sessions, Open to All

Tuesday | 10:30 am

Strategic Industry Addresses

Join top executives from three leading enterprise communications technology providers, as they describe their vision and plans for moving the industry to its next level.

Speakers: Smita Hashim (Google), Jim Chirico (Avaya), Anand Eswaran (RingCentral)

Pass Type: Tue-Thu Conference

Track: Keynotes & General Sessions

Tuesday | 11:30 am

Cisco Keynote

Speaker: Amy Chang (Cisco)

Location: Osceola CD

Pass Type: Entire Event, Tue-Thu Conference

Track: Keynotes & General Sessions, Open to All

Tuesday | 12:00 pm

Enterprise Connect Exhibit Hall

Location: Exhibit Hall, Lower Level

Pass Type: Entire Event, Tue-Thu Conference, WorkSpace Connect Summit

Track: Open to All

Tuesday | 12:40 pm

EC Theater 100: The Rise of Video Collaboration

Sponsor Speakers: Jesper Kock (EPOS), Theis Moerk (EPOS)

Location: Enterprise Connect Theater 100

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

Tuesday | 1:30 pm

Sponsored Session: 30 Years of Call Center Best Practices Are About to Be Obsolete. Now What?

Speaker: Chris Bauserman (NICE inContact)

Location: Osceola 1

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

Sponsored Session: Instantly Scale Live Video Events with Supreme Ease - Collaborate in Real Time, All the Time

Speakers: Garrett Gladden (Kollective), Neal Lauther (Kollective)

Location: Sun C

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

Tuesday | 1:40 pm

EC Theater 100: Best Practices for Contact Center Design and Operation

Sponsor Speaker: Tim Richter (Twilio)

Location: Enterprise Connect Theater 100

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

Tuesday | 2:30 pm

Sponsored Session: How GoTo Is Enabling Users to Do More: A Live Customer Case Study

Speaker: Mark Strassman (LogMeIn)

Location: Sun C

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

Sponsored Session: In an Era of Software-Based Communications, Network Matters

Speaker: Mike Robles (CenturyLink)

Location: Osceola 1

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

Tuesday | 2:40 pm

EC Theater 100: SentryOne Success Story Featuring Microsoft Teams and Crestron Flex

Sponsor Speakers: Andrew Gross (Crestron), Connor Bright (SentryOne)

Location: Enterprise Connect Theater 100

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

EC Theater 2200: E911 and Microsoft Teams: Success Planning

Sponsor Speaker: Tricia McConnell (Bandwidth)

Location: Enterprise Connect Theater 2200

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

Tuesday | 3:00 pm

Communications & Collaboration 2023: Outfitting the Future of Work

What will it take to deploy the right technology to the right people at the right time?

Presenter: Tim Banting (Ovum)

Panelists: Troy Batterberry (Microsoft), Laura Marx (Poly), Janelle Raney (Zoom)

Location: Sun A

Pass Type: Entire Event, Tue-Thu Conference

Track: Communications & Collaboration 2023

Hot Topic(s): Workspaces/Future of Work

Microsoft vs. Cisco 2020: The Platform Transformation

In this in-depth, highly detailed session, two leading experts break down and compare where Microsoft and Cisco are headed and how this impacts you and your organization.

Speakers: Phil Edholm (PKE Consulting), Brent Kelly (KelCor)

Location: Osceola CD

Pass Type: Entire Event, Tue-Thu Conference

Track: Unified Communications

Hot Topic(s): Strategic Planning & Decision Support

Real-World CPaaS Case Studies

A panel of enterprise end users who have implemented CPaaS to solve specific business problems will tell their stories.

Moderator: Michael Brandenburg (Frost & Sullivan)

Location: Osceola B

Pass Type: Entire Event, Tue-Thu Conference

Track: Embedded Communications & APIs

Hot Topic(s): Digital Transformation

Why UCaaS Implementations Need Vertical Industry Focus

Don't settle for a generic system that exposes you to compliance violations, is siloed from the rest of your IT fabric, and fails to enhance the value your company delivers to customers.

Moderator: Elka Popova (Frost & Sullivan)

Panelists: Dustin Leek (CBTS), Dwight Moore (RingCentral), Sheri Atienza (Vonage)

Location: Sun B

Pass Type: Entire Event, Tue-Thu Conference

Track: Cloud Communications

Hot Topic(s): Strategic Planning & Decision Support

Tuesday | 3:10 pm

EC Theater 100: New and Innovative Microsoft Teams Room Solutions from Poly

Sponsor Speaker: Adam Jacobs (Poly)

Location: Enterprise Connect Theater 100

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

EC Theater 2200: How are You Listening to Customers? What Your Customers Tell You Today Impacts Your Bottom-line Tomorrow

Sponsor Speaker: Emily Nave (VoiceBase)

Location: Enterprise Connect Theater 2200

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

Tuesday | 3:30 pm

Sponsored Session: How A Global Risk, Reinsurance and Health firm, Aon worked with PwC to Deploy a Conversational IVR in a Record Time to Transform their Customer Experience and Cut their Transfer Rates

Speakers: Dimitris Vassos (Omilia Conversational Intelligence), George Logothetis (AON), Shai Zorea (PwC)

Location: Osceola 1

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

Sponsored Session: Transformational Trifecta for the Contact Center: Digital, AI, and Messaging

Speaker: Sam Hahn (eGain)

Location: Sun C

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

Tuesday | 3:40 pm

EC Theater 100: Microsoft Teams for IT Pros

Sponsor Speaker: Jamie Stark (Microsoft Teams)

Location: Enterprise Connect Theater 100

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

EC Theater 2200: Re-thinking Video Conferencing: How to Support Any Meeting, Any Size

Sponsor Speaker: Michal Tsur (Kaltura)

Location: Enterprise Connect Theater 2200

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

Tuesday | 4:00 pm

AI's Impact on Network Management

How well are current systems using AI to make network management—especially of communications systems—more effective?

Presenter: Terry Slattery (NetCraftsmen)

Panelists: Richard Whitehead (Moogsoft), John Proctor (ScienceLogic)

Location: Sun B

Pass Type: Entire Event, Tue-Thu Conference

Track: Practical AI

Hot Topic(s): Artificial Intelligence & Analytics

Contact Center 2023: The Assimilation of Sales, Service and Marketing

The industry is already seeing the seeds of sales, service and marketing coming together to better address a new, digitally focused definition of a customer journey. How might it play out?

Moderators: Sheila McGee-Smith (McGee-Smith Analytics), Rob Allman (NTT)

Panelists: Alex Shockley (Journey), Patrick Beyries (Salesforce Service Cloud), Karthik Kripapuri (Selligent)

Location: Sun A

Pass Type: Entire Event, Tue-Thu Conference

Track: Communications & Collaboration 2023

Hot Topic(s): Digital Transformation

Moving Older Systems in 2020: Roadmap, Tools, and Strategies

Old technology might still work, but the longer you wait to upgrade, the more time and money your enterprise could be wasting.

Panelist: Bob Doroshewitz (Beaumont Health)

Speaker: Melissa Swartz (Swartz Consulting, LLC)

Location: Naples

Pass Type: Tue-Thu Conference

Track: Strategic Leadership

Hot Topic(s): Strategic Planning & Decision Support

Video Collaboration Security – Protection and Connection

Explore the different aspects of visual collaboration security (device, network, communications, personal information and more), and learn best practices.

Presenter: John Bartlett (Bartlett Consulting)

Panelists: David Danto (Poly), Kevin Isacks (Ribbon), Dan Bagley (Vbrick)

Location: Osceola B

Pass Type: Entire Event, Tue-Thu Conference

Track: Video Collaboration & A/V

Hot Topic(s): Security

Tuesday | 4:30 pm

Booth Crawl

Location: Exhibit Hall, Lower Level

Pass Type: Entire Event, Tue-Thu Conference

Track: Open to All

Tuesday | 5:10 pm

EC Theater 100: Creating a Simpler, More Pleasant, and More Productive Way of Working with Slack

Sponsor Speaker: Lauren Oliphant (Slack)

Location: Enterprise Connect Theater 100

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

EC Theater 2200: Stronger Together: The Benefits of Unifying UCaaS and CCaaS in the Enterprise

Sponsor Speakers: Tess Varney (Fuze), Dean Holmes (Fuze)

Location: Enterprise Connect Theater 2200

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

Wednesday | 7:00 am

5K Fun Run/Walk Day 2

Let's go for some fresh air!

Location: Gaylord Palms Hotel Lobby

Pass Type: Entire Event, Tue-Thu Conference, WorkSpace Connect Summit

Track: Open to All

Wednesday | 8:00 am

CCaaS: Is It Delivering on its Promises?

As cloud contact center services mature, are they really the clear choice over premises systems?

Presenter: Cheryl Odee Helm (Helm Communications, Inc.)

Panelists: Frank Tersigni (Altivon), Dustin Snidow (Gopher Sport), Richard Hathaway (RLH Telecom Solutions, LLC), John Marino (VoiceFoundry)

Location: Sun D

Pass Type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

Indoor Cellular versus Wi-Fi

The pros and cons of the private cellular and private Wi-Fi approaches--strengths and weaknesses, and what factors should push an organization to consider one option or the other

Speakers: Michael Finneran (dBrn Associates), Terry Slattery (NetCraftsmen)

Location: Osceola B

Pass Type: Entire Event, Tue-Thu Conference

Track: Management & Security

Hot Topic(s): 5G / Mobility

Procurement Challenges in the Age of OpEx

In this session, get insights that will help you understand how to navigate the procurement process when OpEx options are in play.

Speaker: JR Simmons (COMgroup)

Location: Sun B

Pass Type: Entire Event, Tue-Thu Conference

Track: Cloud Communications

Hot Topic(s): Strategic Planning & Decision Support

Strategic Planning Essentials for Enterprise Communications

Get expert guidance on how to forge strategic plans that will best prepare your organization for the changes taking shape in enterprise communications.

Speaker: Marty Parker (UniComm Consulting)

Location: Osceola A

Pass Type: Entire Event, Tue-Thu Conference

Track: Strategic Leadership

Hot Topic(s): Strategic Planning & Decision Support

The Five-Step Customer-Focused AI Roadmap

As AI becomes ever-present, enterprises are tasked with finding a solution that fits their strategy and improves their overall customer experience.

Speaker: Robin Gareiss (Nemertes Research)

Location: Sun A

Pass Type: Entire Event, Tue-Thu Conference

Track: Practical AI

Hot Topic(s): Artificial Intelligence & Analytics

Wednesday | 9:00 am

Best of Enterprise Connect Awards

Location: Osceola CD

Pass Type: Entire Event, Tue-Thu Conference

Track: Keynotes & General Sessions, Open to All

Wednesday | 9:05 am

Women in Communications Spotlight Award Presentation

Location: Osceola CD

Pass Type: Entire Event, Tue-Thu Conference, WorkSpace Connect Summit

Track: Keynotes & General Sessions, Open to All

Wednesday | 9:15 am

Transforming Customer Experience: Where’s the True AI Payoff?

Moderators: Beth Schultz (No Jitter / Enterprise Connect), Sheila McGee-Smith (McGee-Smith Analytics)

Panelists: Anthony Bartolo (Avaya), Omar Tawakol (Cisco), Rowan Trollope (Five9), Barry O'Sullivan (Genesys), Paul Jarman (NICE inContact), Bulent Cinarkaya (Salesforce), Charanya Kannan (Talkdesk)

Location: Osceola CD

Pass Type: Entire Event, Tue-Thu Conference

Track: Keynotes & General Sessions

Wednesday | 10:00 am

Slack Keynote

Speaker: Stewart Butterfield (Slack)

Location: Osceola CD

Pass Type: Entire Event, Tue-Thu Conference

Track: Keynotes & General Sessions, Open to All

Wednesday | 10:45 am

Zoom Keynote

Speaker: Eric Yuan (Zoom)

Location: Osceola CD

Pass Type: Entire Event, Tue-Thu Conference

Track: Keynotes & General Sessions, Open to All

Wednesday | 11:30 am

Amazon Web Services Keynote

Speaker: Pasquale DeMaio (Amazon Web Services)

Location: Osceola CD

Pass Type: Entire Event, Tue-Thu Conference

Track: Keynotes & General Sessions, Open to All

Wednesday | 12:00 pm

Enterprise Connect Exhibit Hall

Location: Exhibit Hall, Lower Level

Pass Type: Entire Event, Tue-Thu Conference, WorkSpace Connect Summit

Track: Open to All

Wednesday | 12:40 pm

EC Theater 100: The Technology Paradox: C-suite Perspectives on the Productivity Puzzle

Sponsor Speaker: Holger Reisinger (JABRA)

Location: Enterprise Connect Theater 100

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

EC Theater 2200: Enhance Your Customer Experience Incrementally with CPaaS

Speaker: Paul Shanahan (Telnyx)

Location: Enterprise Connect Theater 2200

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

Wednesday | 1:10 pm

EC Theater 100: Logitech Video Collaboration Solutions

Sponsor Speaker: Simon Dudley (Logitech)

Location: Enterprise Connect Theater 100

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

EC Theater 2200: New Innovations to Inspire Today’s Modern Workforce

Speaker: Amrit Chaudhuri (RingCentral)

Location: Enterprise Connect Theater 2200

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

Wednesday | 1:40 pm

EC Theater 100: Digital Transformation - Getting it Right

Sponsor Speaker: Doug Jones (AT&T)

Location: Enterprise Connect Theater 100

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

EC Theater 2200: The Network Effect

Sponsor Speaker: Maurie Munro (Masergy)

Location: Enterprise Connect Theater 2200

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

Wednesday | 2:00 pm

CPaaS: Moving Beyond Today's Use Cases

We need to extend programmable APIs into systems such as CRM platforms, fraud management, billing platforms, commerce platforms, and appointment management.

Presenter: Mark Winther (IDC)

Panelists: Greg Johnson (AT&T), Robert Galop (Intelepeer)

Location: Sun D

Pass Type: Entire Event, Tue-Thu Conference

Track: Embedded Communications & APIs

Hot Topic(s): Digital Transformation

Case Studies: SD-WAN in the Enterprise

Get insight into how SD-WAN is making networks more cloud-ready with a panel discussion of end users.

Moderator: Ryan Daily (Enterprise Connect / No Jitter)

Panelist: Craig Terranova (Oldcastle APG)

Location: Osceola B

Pass Type: Entire Event, Tue-Thu Conference

Track: Unified Communications

Cloud Contracts: The Good, The Bad, and the Ugly

To make sure your UCaaS service delivers as promised, you need a rock-solid contract that has strong enough "teeth". Here's what to insist on.

Presenter: Steve Leaden (Leaden Associates)

Panelists: Dan Plunkett (Avaya), Michelle Emerson-Russell (Verizon), Chris Conry (Fuze)

Location: Osceola A

Pass Type: Entire Event, Tue-Thu Conference

Track: Cloud Communications

Hot Topic(s): Strategic Planning & Decision Support

Cloud Video Conferencing: The Key to Happiness?

Learn about the strengths and weaknesses of cloud video conferencing vs. traditional solutions, the risks involved, what to look for in a cloud provider, and what the differences might be between the video providers.

Presenter: Andrew W. Davis (Recon Research)

Location: Sun A

Pass Type: Entire Event, Tue-Thu Conference

Track: Video Collaboration & A/V

Securing Phone Numbers

Whether it's number spoofing, caller ID fraud, TDoS (telephony denial of service), or robocalling, hackers are breaching phone numbers to carry out attacks against contact centers and other parts of the enterprise

Presenter: Sorell Slaymaker (TechVision Research)

Panelists: Brett Shockley (Journey), Vijay Balasubramaniyan (Pindrop), Walter Kenrich (Ribbon), Mark Collier (SecureLogix)

Location: Sun B

Pass Type: Entire Event, Tue-Thu Conference

Track: Management & Security

Hot Topic(s): Security

Wednesday | 2:10 pm

EC Theater 100: Reaching your Highest Potential - Career Insights from Today’s Industry Leaders

Speakers: Nancy Disman (Intrado), Patty Watson (Intrado), Beth Schultz (No Jitter / Enterprise Connect)

Location: Enterprise Connect Theater 100

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

EC Theater 2200: How Amazon Connect is Changing the Contact Center Game with True Omnichannel, AI and ML Technologies

Speaker: Erin Hall (Amazon Connect)

Location: Enterprise Connect Theater 2200

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

Wednesday | 3:00 pm

Alternative Paths to Contact Center in the Cloud

More alternatives are emerging for enterprises to choose public clouds, while innovative companies gain the ability to run modern microservices-based contact center systems in private data centers.

Moderator: Sheila McGee-Smith (McGee-Smith Analytics)

Panelists: Candace Sheitelman (Edify), Matt Clare (Mitel), John Finch (RingCentral), Lance Fried (Thrio, Inc), Jay Patel (Vonage)

Location: Osceola B

Pass Type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

Hot Topic(s): Strategic Planning & Decision Support

Mobility 2023: How 5G (And More) Will Change Mobility

Get a thorough understanding of what the next wave of mobile developments is likely to bring.

Presenter: Michael Finneran (dBrn Associates)

Panelists: Peter Linder (Ericsson), Derek Peabody (Verizon)

Location: Sun A

Pass Type: Entire Event, Tue-Thu Conference

Track: Communications & Collaboration 2023

Hot Topic(s): 5G / Mobility

Monitoring, Management, and Analytics – Are They Part of Your Plan?

This session will focus on the untold truths of AV monitoring, management & analytics: What's possible. What you really need. What's more hype than substance. How hard & expensive is it to enable these capabilities. What's coming in the future & more

Presenter: Jim Kelly (Recon Research)

Panelists: Frank Mehr (AVI-SPL), Joseph Sarrasin (Crestron), Eirik Simonsen (Cyviz), Nick Wiik (Vyopta)

Location: Sun D

Pass Type: Entire Event

Track: Video Collaboration & A/V

Hot Topic(s): Artificial Intelligence & Analytics

Protecting Against the Next Generation of UC Attacks

Unified Communications interactions requires a new level of security awareness from communications teams, as well as a better understanding by security teams of the unique properties of communications systems.

Presenter: Sorell Slaymaker (TechVision Research)

Location: Sun B

Pass Type: Entire Event, Tue-Thu Conference

Track: Management & Security

Hot Topic(s): Security

What to Do About Voice & Team Collaboration: Real-World Dilemmas, Solved

Based on real-world implementation experiences, a UC consultant discusses what's driving decisions around voice calling as companies move to team collaboration.

Presenter: Beth English (EE and Associates)

Panelists: Srini Raghavan (Microsoft), Kevin Isacks (Ribbon), Jose Pastor (RingCentral), Christina Kosmowski (Slack)

Location: Osceola A

Pass Type: Entire Event, Tue-Thu Conference

Track: Team Collaboration

Wednesday | 3:10 pm

EC Theater 100: How Video Can Transform the Customer Experience: A Look at Real-World B2C Use Cases

Speaker: Jordan Owens (Pexip)

Location: Enterprise Connect Theater 100

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

EC Theater 2200: How to Visually Design and Deploy a Customized, Automated Contact Center in Minutes Using Voximplant Kit

Sponsor Speaker: Alexey Aylarov (Voximplant)

Location: Enterprise Connect Theater 2200

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

Wednesday | 3:40 pm

EC Theater 100: Connectivity Realities of a New Decade

Sponsor Speaker: Pat Harper (PGi)

Location: Enterprise Connect Theater 100

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

Wednesday | 4:00 pm

Enterprise Case Studies: Choosing the Right Conferencing Platform for Your Organization

An end user panel helps you understand the differences among today's conferencing platforms; evaluate how these distinctions map into your own organization's needs; and make informed platform decisions

Moderator: Yehuda Indig (Recon Research)

Panelists: Brad Sousa (AVI Systems), Lance Ralls (Belkin International), Valerie Farmer (Deloitte), Andy Howard (Howard & Associates), Mark Peterson (Shen Milsom & Wilke)

Location: Osceola B

Pass Type: Entire Event, Tue-Thu Conference

Track: Video Collaboration & A/V

Hot Topic(s): Strategic Planning & Decision Support

How Enterprises Are Using WebRTC Today

Learn where this technology is being deployed today, plus current and prospective use cases within the enterprise.

Speaker: Tsahi Levent-Levi (BlogGeek.me; testRTC)

Location: Sun D

Pass Type: Entire Event, Tue-Thu Conference

Track: Embedded Communications & APIs

Hot Topic(s): Digital Transformation

Is Your Network Ready for IoT?

With the increasing number of IoT devices taking up bandwidth, many enterprises are ill-equipped to deal with the network demands and related standard, security, and interoperability issues associated with IoT.

Presenter: Gary Audin (Delphi, Inc.)

Location: Sun B

Pass Type: Entire Event, Tue-Thu Conference

Track: Management & Security

Hot Topic(s): Strategic Planning & Decision Support

Networking Reception - Sponsored by Shure

Location: Exhibit Hall, Lower Level

Pass Type: Entire Event, Tue-Thu Conference, WorkSpace Connect Summit

Track: Open to All

Premises vs. Cloud—Which is Right for You?

Is cloud the right path for you? In this session, take the cloud vs. premises quiz to decide which solution is best for your enterprise.

Speaker: Melissa Swartz (Swartz Consulting, LLC)

Location: Sun A

Pass Type: Entire Event, Tue-Thu Conference

Track: Unified Communications

Hot Topic(s): Strategic Planning & Decision Support

Taking Customer Journeys from Static to Actionable

How the enterprise can get a holistic picture into customers' journeys, accessing real-time and unified insights at the right time and right place.

Panelists: Janice Rapp (8x8), Rob Brazier (Twilio Flex), Jon Aniano (Zendesk)

Speaker: Ken Landoline (Ovum)

Location: Osceola A

Pass Type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

Wednesday | 4:10 pm

EC Theater 100: Delivering the Smart Office Promise Across People, Place and Technology

Sponsor Speaker: Brian Mignault (Lenovo)

Location: Enterprise Connect Theater 100

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

Wednesday | 4:40 pm

EC Theater 100: How G Suite is Reimagining Unified Communications

Speaker: David Rosenthal (Google)

Location: Enterprise Connect Theater 100

Pass Type: WorkSpace Connect Summit, Expo Plus

Track: Open to All

Wednesday | 6:00 pm

Enterprise Connect Appreciation Party - Sponsored by Voxbone

Location: Coquina Lawn

Pass Type: Entire Event, Tue-Thu Conference, WorkSpace Connect Summit

Track: Open to All

Thursday | 8:00 am

A Step-by-Step Guide to Automating Your Network

Network automation is a promising trend but also one that enterprise managers are rightly cautious about implementing. How do you accomplish network automation in a way that lets you keep it under control?

Presenter: Terry Slattery (NetCraftsmen)

Panelists: Michael Haugh (Gluware), Jason Edelman (Network to Code), Phil Moen (Unimax)

Location: Sun C

Pass Type: Entire Event, Tue-Thu Conference

Track: Management & Security

Hot Topic(s): Artificial Intelligence & Analytics

How Cloud and AI Are Reshaping Workforce Optimization

Discover how the nature of workforce optimization is changing and get advice on how to stay on top of the transformation.

Presenter: Ian Jacobs (Forrester)

Panelists: Ross Daniels (Calabrio), Steve Kraus (Cogito), Tim Passios (MindTouch), Kristyn Emenecker (Verint)

Location: Sun B

Pass Type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

Hot Topic(s): Artificial Intelligence & Analytics

Thursday | 9:00 am

Conversational AI: Using Messaging, Speech, and Chat to Automate Customer Engagement

A recent survey suggests that over the next few years, nearly two thirds of organizations will be using intelligent virtual agents, versus fewer than 25% today. Here's how to make the transition happen.

Presenter: Brent Kelly (KelCor)

Panelists: Antony Passemard (Google Cloud), Callan Schebella (Inference Solutions), Srini Bangalore (Interactions LLC)

Location: Sun C

Pass Type: Entire Event, Tue-Thu Conference

Track: Practical AI

Hot Topic(s): Artificial Intelligence & Analytics

How to Compare & Choose Team Collaboration Apps

Which team collab app is right for your enterprise—and how do you determine that?

Speakers: Zeus Kerravala (ZK Research), Kevin Kieller (enableUC)

Location: Sun B

Pass Type: Entire Event, Tue-Thu Conference

Track: Team Collaboration

Hot Topic(s): Strategic Planning & Decision Support

Wireless Presentation Systems – What’s the Big Deal?

Learn about field-proven strategies for bringing wireless presentation into your organization, as well as the pros, cons, and risks of each approach.

Presenter: Jim Kelly (Recon Research)

Panelists: Nic Milani (Crestron), Alex Limi (Highfive), Christopher Jaynes (Mersive)

Location: Sun D

Pass Type: Entire Event, Tue-Thu Conference

Track: Video Collaboration & A/V

Thursday | 10:15 am

Challenges and Benefits of IoT for Enterprise Communications

As IoT starts to converge with communications in the enterprise, how must IT decision-makers respond?

Moderators: Beth Schultz (No Jitter / Enterprise Connect), Zeus Kerravala (ZK Research)

Panelists: Eric LaCoppola (Environment One Corp), Deb Boehling (Levine, Blaszak, Block & Boothby, LLP), Eric Groene (Mitel), Tom Brannen (OnConvergence)

Location: Sun A

Pass Type: Tue-Thu Conference

Track: Keynotes & General Sessions

Thursday | 11:15 am

Locknote / Town Hall

Conclude your Enterprise Connect experience with a wide-ranging, informal discussion of the topics and trends that dominated the week.dominated the week.

Moderators: Eric Krapf (No Jitter / Enterprise Connect), Beth Schultz (No Jitter / Enterprise Connect)

Panelists: Michael Finneran (dBrn Associates), Kevin Kieller (enableUC), Steve Leaden (Leaden Associates), Sheila McGee-Smith (McGee-Smith Analytics), Zeus Kerravala (ZK Research)

Location: Sun A

Pass Type: Entire Event, Tue-Thu Conference

Track: Keynotes & General Sessions, Open to All

Hot Topic(s): Strategic Planning & Decision Support