View, browse and sort Enterprise Connect 2018 conference sessions. You can sort by:
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Plus, start planning your time at Enterprise Connect 2018 by building your schedule, and then access it during the show via export to your personal calendar or within the Official Mobile App (available in February 2018). Simply register or log-in below to save your selections.

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If you would like to upgrade your pass to attend specific sessions, please contact our registration support team at 415-947-6858, Toll Free 1-866-203-8169 from Monday - Friday between 9:00 AM - 4:00 PM PT.

Monday | 7:30 am

Attendee Breakfast

Location: Osceola and Sun Lobbies

Pass type: Entire Event

Monday | 8:00 am

Communications APIs: Is CPaaS the Only Way?

Learn the differences between CPaaS and other open API and integration options, and discover which makes most sense for your organization.

Presenter: Mark Winther (Group Vice President and Consulting Partner, Worldwide Telecommunications, IDC)

Panelists: Ganga Ramesh (Director of Product Management, Flowroute), Sacha Gera (SVP Cloud Product & Engineering, kandy.io, Ribbon Communications), Tony Jamous (President, Nexmo, The Vonage API Platform), Devang Sachdev (Director of Solutions, Twilio), Ben Pinkerton (Director of Product Marketing, Vidyo)

Location: Osceola B

Pass type: Entire Event

Track: APIs & Embedded Communications

Core Communications 2021: From Call Control to Digital Transformation?

What—if anything—is the communications platform of the future?

Presenter: Tim Banting (Principal Analyst, Collaboration and Communications, Global Data Plc)

Panelists: Tim Gogal (Director, US East Digital Transformation, Avaya), Jamie Stark (Senior Program Manager, Microsoft), Joshua Haslett (Vice President, Strategic Innovations, Mitel), Luiz Domingos (SVP - Product House, Unify)

Location: Sun A

Pass type: Entire Event

Track: Communications & Collaboration 2021

Hot Topic: Digital Transformation

Decision Factors in Choosing a UCaaS Provider

A leading market research analyst provides guidance on how to differentiate among Unified Communications-as-a-Service providers and shares advice on how to pick the one that best suits your enterprise's requirements.

Presenter: Stephen Loynd (Global Program Director, Customer Engagement, Digital Transformation Practice, Frost & Sullivan)

Panelists: Bryan Martin (Chairman & CTO, 8x8), Scott Velting (AVP Product Management, AT&T Hosted Voice and Collaboration Services, AT&T), Karen Hardy (Vice President, Product & Solutions Marketing, Avaya), Guillaume Calot (Global Director of Solution Strategy, Genesys), Mahendra Sekaran (Director, PM, Microsoft)

Location: Sun B

Pass type: Entire Event

Track: Cloud Communications

Hot Topic: Decision Support

Implementing & Managing SD-WAN

SD-WAN technology could save you big money—but only if you do it right. This session will help you avoid the pitfalls and deploy SD-WAN successfully.

Presenter: Phil Edholm (President & Founder, PKE Consulting)

Panelists: Gary Sevounts (Chief Marketing Officer, Aryaka Networks), Nabil Bitar (CTO for the Large Enterprise & Webscale Segment at Nokia & Nuage Networks, Nokia), Damon Ennis (Senior Vice President, Products, Silver Peak), Parag Thakore (Sr. Director Product Management, VeloCloud by VMware)

Location: Osceola A

Pass type: Entire Event

Track: Systems Management & Network Design

Hot Topic: SD-WAN

Tech Tutorial: Speech Technologies for the Enterprise

A deep dive on speech-to-text and text-to-speech transcription, speech recognition, voice analytics, and more

Presenter: Jon Arnold (Principal, J Arnold & Associates)

Location: Sun D

Pass type: Entire Event

Track: Speech Technologies

Hot Topic: Artificial Intelligence & Analytics

UC Security Problems You Haven’t Thought Of… But Should

Without proper oversight, communications tools can become a weak link in an enterprise security plan. In this session, learn about the latest challenges and the best ways to stay ahead of the risks.

Presenter: Mark Collier (Chief Technology Officer, Securelogix Corporation)

Panelists: Sorell Slaymaker (Evangelist, 128 Technologies), Dr. Ann Cox (Program Manager, Department of Homeland Security), Jan Hickisch (Vice President Global Solution Marketing, Unify)

Location: Sun C

Pass type: Entire Event

Track: Unified Communications & Collaboration

Hot Topic: Security/Compliance

Monday | 9:00 am

Contact Centers 2021: Enabling the Customer Service Revolution

AI, IoT, and omnichannel show great promise—this session tackles the question of how widely they'll really be deployed within three years.

Presenter: Sheila McGee-Smith (President & Principal Analyst, McGee-Smith Analytics)

Panelists: Johannes Fischer (Technical Lead, Salesforce Practice, Aria Solutions), Nathan Ziv (VP, Product Management, invoca), Katherine Kress (Partner, TTEC Consulting), Al Cook (Director of Product Management, Head of Contact Center, Twilio)

Location: Sun A

Pass type: Entire Event

Track: Communications & Collaboration 2021

Hot Topic: Artificial Intelligence & Analytics

Ideation Nation: More than Just Electronic Whiteboards

These new offerings aim to foster creativity and teaming for local and remote teams--real-world problem solving and brainstorming in real time.

Presenter: Ira Weinstein (Senior Analyst & Partner, Wainhouse Research)

Panelists: John Restrick (CTO for Rooms, Cisco), Angela Sze (Sr. Program Manager, Microsoft), Paige O'Neill (CMO, Prysm)

Location: Sun C

Pass type: Entire Event

Track: Video Collaboration & A/V

Hot Topic: Digital Transformation

Innovation Showcase: Speech Technologies

Discover the latest in speech technologies in rapid-fire presentations from our Innovation Showcase participants.

Moderator: Dave Michels (Founder and Principal Analyst, TalkingPointz)

Location: Osceola B

Pass type: Entire Event

Track: Speech Technologies

Is Digital Workplace the New Collaboration?

Benchmark studies show that UC&C is a critical element of success in digital transformation. Make sure your enterprise succeeds with this critical first step.

Presenter: Robin Gareiss (President, Nemertes Research)

Location: Sun D

Pass type: Entire Event

Track: Unified Communications & Collaboration

Hot Topic: Digital Transformation

SIP Trunking: Getting the Implementation Right

When it comes to capturing the promised SIP trunk savings, the devil's in the details of your rollout.

Presenter: Elizabeth English (Founder and Principal, EE and Associates, LLC)

Panelists: Eric E. Bauer (VP of Marketing and Business Development, AudioCodes), Kelsyn Rooks (Product Management Lead, Enterprise SBC, Nokia), Ted Smith (Senior Director, Sales Consulting, Oracle Communications), Kevin Isacks (VP SaaS Solutions Engineering, Ribbon Communications)

Location: Osceola A

Pass type: Entire Event

Track: SIP/SIP Trunking

Hot Topic: Organization & Management

WebRTC Reality Check: Is This the Year?

Discover what's what with WebRTC in the enterprise now that all major browsers support the standard.

Moderator: Irwin Lazar (Vice President and Service Director, Nemertes Research)

Panelists: Varun Singh (CEO, callstats.io), Miguel Lopes (VP of Product Management, Dialogic), Sacha Gera (SVP Cloud Product & Engineering, kandy.io, Ribbon Communications), Badri Rajasekar (CTO & SVP of Engineering, TokBox)

Location: Sun B

Pass type: Entire Event

Track: APIs & Embedded Communications

Monday | 9:45 am

Attendee Break - Sponsored by Vonage Business

Location: Osceola Lobby

Pass type: Entire Event

Monday | 10:15 am

Is Team Collaboration the Future of Enterprise Communications?

A strategic discussion of the role Team Collaboration is likely to play, and what you must do to prepare for it.

Moderators: Beth Schultz (Editor / Program Co-chair, No Jitter / Enterprise Connect), Jim Burton (President, C-T Link)

Panelists: Oji Udezue (Head of Product, Atlassian), Jonathan Rosenberg (Vice President & Chief Technology Officer, Collaboration Technology, Cisco), Lori Wright (General Manager, Microsoft Teams Marketing, Microsoft), Kira Makagon (Executive Vice President of Innovation, RingCentral), Ilan Frank (Head of Enterprise Product, Slack), Jan Hickisch (Vice President Global Solution Marketing, Unify)

Location: Osceola C

Pass type: Entire Event

Track: Keynotes & General Sessions

Video and A/V 2021: From Video to Virtual/Augmented Reality

The video space is changing rapidly—find out how to plan for the new technologies and work styles that will drive the change.

Moderator: Ira Weinstein (Senior Analyst & Partner, Wainhouse Research)

Panelists: Andy Payne (Sr. Director - Cisco Cloud Collaboration - Emerging Products, Cisco), Joan Vandermate (Head of Marketing, Logitech), Sandhya Rao (Principal Product Manager, Microsoft), Ami Barzelay (Technical Business Development Manager, Vidyo)

Location: Sun A

Pass type: Entire Event

Track: Communications & Collaboration 2021

Monday | 11:15 am

Your Next Job Today: How Emerging Tech Will Change What You Do and How You Do It

It's no secret that emerging technologies promise disruptive change to enterprise communications and collaboration.

Presenter: Beth Schultz (Editor / Program Co-chair, No Jitter / Enterprise Connect)

Panelists: John O'Meara (Manager UC – Integration Services, Boeing), Stacy Foster (Facilities and Technology Director, Chemonics International), Gauri Bhalerao (Senior Manager, Global Applications and Infrastructure, Yum!Brands)

Location: Osceola C

Pass type: Entire Event

Track: Keynotes & General Sessions

Monday | 12:00 pm

Attendee Lunch

Location: Event Lawn

Pass type: Entire Event

Monday | 1:00 pm

Industry Vision Address: Vonage

Presenter: Alan Masarek (CEO, Vonage)

Location: Osceola C

Pass type: Entire Event

Track: Keynotes & General Sessions

Sponsored Session: Delivering Personalized Experiences through Digital Transformation: Real World Stories on How to Get There

Moderator: Jim Nystrom (SVP, Global Enterprise Sales, Channels, and Account Management, Five9)

Panelists: Gary Britton (VP Operations Enablement, Teladoc), Kim Mowery (VP of Marketing, Rocketloans), Anu Agarwal (Principal Architect, Microsoft Dynamics 365, Microsoft)

Location: Osceola 1

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Hot Topic: Digital Transformation

Sponsored Session: JUMP START YOUR CONTACT CENTER AGENT EXPERIENCE WITH AI GUIDANCE - How to shave time off every interaction by augmenting your contact center agents with AI guidance

Speaker: Mike Asebrook (Director, Product Marketing - Customer Service, Pegasystems)

Location: Sun C

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Monday | 1:20 pm

Industry Vision Address: 8x8

Presenter: Vikram Verma (CEO, 8x8)

Location: Osceola C

Pass type: Entire Event

Track: Keynotes & General Sessions

Monday | 1:40 pm

Industry Vision Address: Mitel

Presenter: Joshua Haslett (Vice President, Strategic Innovations, Mitel)

Location: Osceola C

Pass type: Entire Event

Track: Keynotes & General Sessions

Monday | 2:15 pm

Cloud Communications 2021: Is the Cloud Unavoidable?

Cloud communications start with UCaaS, but they don't end there. What role will cloud-based services be playing in communications by 2021?

Presenter: Zeus Kerravala (Founder and Principal Analyst, ZK Research)

Panelists: Darren Hakeman (Senior Vice President of Strategy, Analytics & Corporate Development, 8x8), Michael Affronti (VP of Product, Fuze), Greg Zweig (Director of Solutions Marketing , Ribbon Communications), Praful Shah (Chief Strategy Officer, RingCentral), Omar Javaid (Chief Product Officer, Vonage)

Location: Sun A

Pass type: Entire Event

Track: Communications & Collaboration 2021

Hot Topic: Artificial Intelligence & Analytics

Contact Center Market Report: The Cloud and Beyond

The industry's leading analyst provides insights on the evolving vendor landscape and the technology trends that are driving transformation.

Presenter: Sheila McGee-Smith (President & Principal Analyst, McGee-Smith Analytics)

Location: Osceola A

Pass type: Entire Event

Track: Contact Center & Customer Experience

Hot Topic: Artificial Intelligence & Analytics

Planning the Lifecycle of a UCaaS Project

A step-by-step walk through everything you need to do to evaluate, plan, and execute a potential UCaaS migration for some or all of your sites.

Presenter: Dave Stein (President, Stein Technology Consulting)

Panelists: Chris Stegh (CTO and VP of Strategy, Enabling Technologies), Ryan Smith (Director of Product Marketing Cloud Solutions, Mitel), Jeff Savage (Vice President of Sales, Vonage)

Location: Sun D

Pass type: Entire Event

Track: Cloud Communications

Hot Topic: Decision Support

SIP: Behind the Curtain

Session Initiation Protocol (SIP) still plays a vital role in many if not most implementations. Make sure you understand how it works and why it's still important.

Presenter: Andrew Prokop (Director of Emerging Technologies, Arrow SI)

Location: Naples

Pass type: Entire Event

Track: SIP/SIP Trunking

Sponsored Session: Break Down Technology Silos for Better Employee and Customer Experiences

Sponsor Speakers: Noel Roberts (CTO and VP, Marketing, Aria Solutions), Johannes Fischer (Technical Lead, Salesforce Practice, Aria Solutions)

Location: Osceola 1

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Sponsored Session: Zoom and 21st Century Fox: Delivering Collaboration Transformation in the Modern Workplace

Sponsor Speakers: David Berman (President, Zoom Video Communications), Paul Cheesbrough (Chief Technology Officer, 21st Century Fox)

Location: Sun C

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Team Collaboration Applications: Market Overview

A leading market research analyst provides a status report on the team collaboration market landscape and outlines key evaluation criteria to help in your decision-making process.

Presenter: Diane Myers (Senior Research Director, IHS Markit)

Panelists: Val Agostino (Senior Director of Product Management, Cisco), Dan Stevensen (Principal GPM, Microsoft), Jason Copeland (VP of Product Management, Collaboration, RingCentral), Darren Gallagher (Director Global Portfolio Strategy - Circuit, Unify)

Location: Sun B

Pass type: Entire Event

Track: Team Collaboration

Hot Topic: Decision Support

UCaaS Access: Which On-Ramp Should You Take to the Cloud?

What WAN strategy is best for filling out your UCaaS architecture?

Presenter: Rafael Benitez (Research Director, Gartner)

Location: Osceola B

Pass type: Entire Event

Track: Cloud Communications

Monday | 3:00 pm

Attendee Break

Location: Osceola and Sun Lobbies

Pass type: Entire Event

Monday | 3:15 pm

Contact Center Executive Forum: The Cloud and Beyond

Thought leaders from the Contact Center/Customer Experience segment discuss and debate the state of the market and technology.

Moderator: Sheila McGee-Smith (President & Principal Analyst, McGee-Smith Analytics)

Panelists: Mercer Rowe (SVP and GM, Cloud Services, Avaya), Rob Amster (Director - Americas Contact Center Sales, Cisco), Jim Hickey (Vice President, Product Strategy & Innovation, Five9), Janelle Matthews (SVP of Solutions and Product Marketing, Genesys), Paul Jarman (CEO, NICE inContact)

Location: Osceola A

Pass type: Entire Event

Track: Contact Center & Customer Experience

Hot Topic: Artificial Intelligence & Analytics

Hackathon Spotlight: Programmable Communications is for Everyone

Meet the hackers (they're just like you and me) and see what they created in just a couple days at TADHack mini Orlando, the weekend before the show.

Moderator: Alan Quayle (Owner, TADHack)

Location: Osceola B

Pass type: Entire Event

Track: APIs & Embedded Communications

Hot Topic: Digital Transformation

Mobility 2021: Preparing for the (Even More) Mobile Enterprise

Will 5G networks and new collaboration tools transform the mobile experience—and will enterprises finally cut the cord?

Presenter: Michael Finneran (President, dBrn Associates)

Panelists: Sanjay Bhatia (VP, Solutions Marketing & Strategy, Ribbon Communications), Jose Pastor (VP of Product Management, RingCentral), Joe Martin (VP, Wireless Solution Enablement, Sprint), Alex Doyle (Director of Product Management & Development, Verizon)

Location: Sun A

Pass type: Entire Event

Track: Communications & Collaboration 2021

Hot Topic: Mobility

Sponsored Session: Contact Center AI That Works

Sponsor Speaker: John Connors (Director of Digital Transformation, eGain Corporation)

Location: Sun C

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Sponsored Session: Planning your Cloud migration? Learn from the real life experiences of your peers as they reveal their migration stories!

Panelist: Dustin Johnson (Global Customer Experience Portfolio IT Leader, Halyard Health)

Sponsor Speaker: Tim Krakowski (Principal Solution Engineer, Salesforce)

Location: Osceola 1

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Team Collab App Decision Factors: Enterprise Adopters Share Their Experiences

Enterprise IT professionals share their team collaboration decision-making, deployment, and adoption stories.

Moderator: Blair Pleasant (President & Principal Analyst, COMMfusion LLC)

Panelists: Joe Chambers (Senior Project Manager, Mott MacDonald), Phillip Miller (Director of Infrastructure & Technical Engineering, Brooks Brothers), Kevin Tully (Technical Specialist Supervisor, Stanford University)

Location: Sun B

Pass type: Entire Event

Track: Team Collaboration

Hot Topic: Decision Support

Monday | 4:00 pm

Expo

Location: Exhibit Hall Lower Level

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Monday | 4:05 pm

EC Theater Session: Fueling Enterprise AI with Communications Data

Sponsor Speaker: Keith Johnson (CTO, Fuze)

Location: Enterprise Connect Theater

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Monday | 4:30 pm

EC Theater Session: Work Intuitive with Cisco Meetings

Sponsor Speaker: Mark Nash (Director, Meetings & Team Collaboration Sales & Go to Market, Cisco Systems, Inc.)

Location: Enterprise Connect Theater

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Monday | 5:00 pm

EC Theater Session: Evolving Workplace Communication

Sponsor Speaker: Cynthia Lee (Product Manager- Zoom Rooms , Zoom)

Location: Enterprise Connect Theater

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Reception

Location: Exhibit Hall Lower Level

Pass type: Entire Event, Tue-Thu Conference, Expo Plus, Exhibitor Booth Staff

Track: Open to All

Monday | 6:00 pm

EC Theater Session: Leveraging Emergency Notifications for Enhanced Enterprise Safety

Sponsor Speaker: Allan Gaspe (Sales Engineer, West)

Location: Enterprise Connect Theater

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Monday | 6:30 pm

EC Theater Session: Successfully Engaging the Digital Customer

Sponsor Speaker: Mayank Choudhary (Director, Product Marketing, Oracle Communications)

Location: Enterprise Connect Theater

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Tuesday | 7:00 am

5K Fun Run

Location: Gaylord Palms Hotel Entrance

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Tuesday | 7:30 am

Attendee Breakfast - Sponsored by 8x8

Location: Osceola and Sun Lobbies

Pass type: Entire Event, Tue-Thu Conference

Tuesday | 8:00 am

Aligning Team Messaging with Your Broader Collaboration Goals

Planning for an enterprise-wide team messaging deployment means taking into account not just team-by-team or department-level needs but how the tool or tools of choice fit into broader collaboration goals.

Moderator: Art Schoeller (Vice President & Principal Analyst, Forrester Research)

Panelists: John Mathew (EVP of Products & Strategy, CafeX), Dejan Deklich (Chief Product Officer, 8x8), Dan Stevensen (Principal GPM, Microsoft), Richard Townhill (VP of Product Management, Video, RingCentral)

Location: Sun A

Pass type: Entire Event, Tue-Thu Conference

Track: Team Collaboration

Hot Topic: Organization & Management

End-Users Speak Out: Taming the Global Video and A/V Environment

Hear from your peers, and join the conversation on the biggest technology, management, and organizational challenges to success in enterprise videoconferencing and A/V.

Moderator: Ira Weinstein (Senior Analyst & Partner, Wainhouse Research)

Panelists: Richard Bugbee (Manager, IT, Unified Communications & Telecom, Charter Communications), Aaron Roe (Manager, IT, Deloitte), Dan Swiney (Manager Live Production and Streaming, Linkedin), Rebecca Onchi (Director of Technology Solutions, Office of the CIO, PayPal), Michael Petrie (Senior Director - Workplace Technology, Rackspace)

Location: Sun B

Pass type: Entire Event, Tue-Thu Conference

Track: Video Collaboration & A/V

Is Apple Really Ready for the Enterprise?

Learn about the new Business Chat feature, and see how other integrations and partnerships are working out in the real world.

Presenter: Michael Finneran (President, dBrn Associates)

Location: Sun C

Pass type: Entire Event, Tue-Thu Conference

Track: Unified Communications & Collaboration

Hot Topic: Mobility

Trends in Session Border Controllers: Virtualization & Security

The Session Border Controller (SBC), long an important element at the edge of an IP communications deployment, continues to evolve as enterprise network demands and best practices change.

Presenter: Gary Audin (President, Delphi, Inc.)

Panelists: Eric E. Bauer (VP of Marketing and Business Development, AudioCodes), Miguel Lopes (VP of Product Management, Dialogic), Brian Gregory (Sr. Director, Product Management, Edgewater Networks), Walter Kenrich (Director, Solutions Marketing, Ribbon Communications), Rajat Gopal (Director of Product Strategy, CGBU, Oracle)

Location: Osceola B

Pass type: Entire Event, Tue-Thu Conference

Track: SIP/SIP Trunking

Hot Topic: Security/Compliance

UCaaS: Contending with Vendor Lock-in and Consolidation Woes

With the guidance of a leading market research analyst, learn how to assure delivery of quality UC services with minimal disruption should your provider be swept up in or generating the consolidation wave.

Presenter: Diane Myers (Senior Research Director, IHS Markit)

Panelists: Bryan Martin (Chairman and CTO, 8x8), Mark Straton (Vice President of Product Marketing and Influencer Relations, BroadSoft), Eric Hanson (VP of Product Marketing, Fuze), Nicole Bogard (Director, Solutions Marketing, Mitel), Marcus Schmidt (Senior Director of Product Management, West)

Location: Osceola A

Pass type: Entire Event, Tue-Thu Conference

Track: Cloud Communications

Hot Topic: Decision Support

Tuesday | 9:00 am

Chairman's Welcome

Presenter: Eric Krapf (GM & Program Chair/ Publisher, Enterprise Connect/No Jitter)

Location: Osceola C

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Tuesday | 9:10 am

Best of Enterprise Connect Awards

Presenter: Michelle Burbick (Associate Editor / Program Coordinator, No Jitter / Enterprise Connect)

Location: Osceola C

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Tuesday | 9:15 am

Enterprise Summit: What’s the Way Forward for Communications & Collaboration?

Enterprise end users tackle the biggest issues and challenges in a freewheeling discussion.

Moderator: Beth Schultz (Editor / Program Co-chair, No Jitter / Enterprise Connect)

Panelists: Paul Cheesbrough (Chief Technology Officer, 21st Century Fox), Ronald Sattan (VP, N.A. IT and Global Infrastructure, Mott MacDonald), Michael Sherwood (Director of Technology and Innovation, City of Las Vegas), Jason Kasch (Chief Information Officer, Structural Group)

Location: Osceola C

Pass type: Entire Event, Tue-Thu Conference

Track: Keynotes & General Sessions

Hot Topic: Decision Support

Tuesday | 10:00 am

Cisco Keynote

Presenter: Jonathan Rosenberg (Vice President & Chief Technology Officer, Collaboration Technology, Cisco)

Location: Osceola C

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Keynotes & General Sessions

Tuesday | 10:30 am

Attendee Break - Sponsored by Mitel

Location: Osceola Lobby

Pass type: Entire Event, Tue-Thu Conference

Tuesday | 10:45 am

Slack Keynote

Presenter: Cal Henderson (CTO & Co-Founder, Slack)

Location: Osceola C

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Keynotes & General Sessions

Tuesday | 11:30 am

Amazon Web Services Keynote

Presenter: Collin Davis (General Manager, Alexa for Business, Amazon Web Services)

Location: Osceola C

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Keynotes & General Sessions

Tuesday | 12:00 pm

Attendee Lunch

Location: Exhibit Hall Lower Level

Pass type: Entire Event, Tue-Thu Conference

Expo

Location: Exhibit Hall Lower Level

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Tuesday | 12:05 pm

EC Theater Session: Cloud, Convergence, and AI boost Natural Enterprise Collaboration

Sponsor Speaker: Jeffrey Zhou (Director of Enterprise Cloud Communication Marketing Dept., Huawei Technologies Co.,Ltd.)

Location: Enterprise Connect Theater

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Tuesday | 12:30 pm

EC Theater Session: Making Technology the Heart of Successful Teams

Sponsor Speaker: Ryan Smith (Cloud Advocate, Mitel)

Location: Enterprise Connect Theater

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Tuesday | 1:00 pm

EC Theater Session: Get Real! Escape the Abstract and Make it Real with Journey Reconstruction

Sponsor Speakers: Erin Van Remortel (Customer Experience Strategist , Verizon Enterprise Solutions), Cary Cusumano (Customer Experience Designer, Verizon Enterprise Solutions)

Location: Enterprise Connect Theater

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Tuesday | 1:30 pm

Cisco vs. Microsoft: Taking the Battle Beyond UC

The positions are shaping up as Teams vs. Spark. But that's just part of the story; there's video, AI, and more also driving the latest moves by the two giants.

Presenters: Phil Edholm (President & Founder, PKE Consulting), Brent Kelly (President & Principal Analyst, KelCor)

Location: Sun A

Pass type: Entire Event, Tue-Thu Conference

Track: Unified Communications & Collaboration

Hot Topic: Decision Support

EC Theater Session: Next Wave is Here: Think beyond the cloud

Sponsor Speaker: Meghan Keough (VP of Product Marketing, 8x8)

Location: Enterprise Connect Theater

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Sponsored Session: Customer Journey Case Study: Omni-Channel in Action

Sponsor Speakers: John Rees (CCO, Content Guru), Sam Fuller (Head of Customer Service, UK Power Networks)

Location: Osceola 1

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All, Contact Center & Customer Experience

Hot Topic: Digital Transformation

Sponsored Session: The Heart of Team Collaboration ROI: User Experience and Adoption

Sponsor Speaker: Tim Gaines (Sr. Vice President Sales, North America, Unify/Atos)

Location: Sun C

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Why You Should Embrace the API Movement

DIY isn't just for home improvement. By empowering your teams to write code and use APIs, you can deliver better options and features to your end users.

Presenter: Justin Haefner (Collaboration Architect, Medtronic)

Location: Osceola A

Pass type: Entire Event, Tue-Thu Conference

Track: APIs & Embedded Communications

Tuesday | 1:45 pm

Digital Hubs: UC’s Portal to the Enterprise?

These new products aim to integrate, customize, and leverage technology—including communications and collaboration--to make people more productive. How essential are they to your future environment?

Presenter: Robin Gareiss (President, Nemertes Research)

Panelists: Dawn Herndon (Director, Global Sales, IBM Watson Work & Collaboration, IBM), Martyn Perks (Head of Customer Insight, Unily / Brightstarr)

Location: Sun D

Pass type: Entire Event, Tue-Thu Conference

Track: Unified Communications & Collaboration

Hot Topic: Digital Transformation

IoT: Market, Players & Opportunities

You may have great ideas for how IoT can benefit your enterprise. But how do you go about turning that vision into reality?

Presenter: Michael Finneran (President, dBrn Associates)

Panelists: Andrew Prokop (Director of Emerging Technologies, Arrow SI), Joe Mosele (VP-IoT Solutions, AT&T), Su Le (Practice Lead, Cisco), Richard Tworek (VP of Next Generation Technology, GM of CloudLink, Mitel)

Location: Osceola B

Pass type: Entire Event, Tue-Thu Conference

Track: Systems Management & Network Design

Hot Topic: Internet of Things (IoT)

Video and A/V Managed Services: New Offerings Address New Enterprise Requirements

Today's managed service offerings provide more than just outsourced staff. They bring best practices, efficiency, and new technologies to the table.

Moderator: Ira Weinstein (Senior Analyst & Partner, Wainhouse Research)

Panelists: Chris Bottger (VP, AVI-SPL), Brad Sousa (CTO, AVI Systems), David Danto (Principal Consultant, Dimension Data), Raymond Alves (Chief Solutions Officer, Kinly), Ivan Montoya (VP - Marketing and Business Development, Vyopta)

Location: Sun B

Pass type: Entire Event, Tue-Thu Conference

Track: Video Collaboration & A/V

Tuesday | 2:00 pm

EC Theater Session: The Journey to Cloud - Minimize Business Risks as You Migrate to the Cloud with Avaya

Sponsor Speaker: Steve Forcum (Systems Engineering, Avaya)

Location: Enterprise Connect Theater

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Tuesday | 2:30 pm

EC Theater Session: Internet of Things: Enhancing the Connected Customer Experience

Sponsor Speaker: David Lover (Vice President Strategy and Technology, Arrow Systems Integration, Inc.)

Location: Enterprise Connect Theater

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Sponsored Session: GDPR: Impact on Security from EU to US

Sponsor Speaker: Tom Minifie (General Manager, AVST)

Location: Sun C

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Sponsored Session: Why a Digital Collaboration Strategy Creates Value

Sponsor Speaker: John Stewart (Director of Unified Communications and Collaboration Engineering, AVI-SPL)

Location: Osceola 1

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Tuesday | 2:45 pm

Attendee Break - Sponsored by RingCentral, Inc.

Location: Osceola and Sun Lobbies

Pass type: Entire Event, Tue-Thu Conference

Tuesday | 3:00 pm

Cloud Contact Center 2.0: What’s Next

Now that Cloud Contact Centers have gained acceptance as a compelling alternative to CPE, how will Cloud offerings continue to evolve from here?

Presenter: Sheila McGee-Smith (President & Principal Analyst, McGee-Smith Analytics)

Panelists: Lisa Clark (VP, Product Management, 8x8), Dan Rood (Vice President, Product Marketing, Genesys), John Finch (AVP Product Marketing, RingCentral), Matt Despain (Chief Product Officer, Serenova), Folia Grace (VP, Marketing, Talkdesk)

Location: Sun B

Pass type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

Hot Topic: Artificial Intelligence & Analytics

EC Theater Session: Connecting Today's Enterprise Workforce with Collaborative Communications

Sponsor Speaker: Geoff Huang (VP Product Marketing, RingCentral)

Location: Enterprise Connect Theater

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

How Cost Factors Affect Your Cloud Migration

Moving to the cloud will likely change the cost structures around many aspects of your enterprise's communications environment. Find out how to plan for and deal with these changes.

Presenter: Marty Parker (Principal Consultant, UniComm Consulting)

Panelists: Nicole Bogard (Director, Solutions Marketing, Mitel), Curtis Petersen (SVP of Cloud Operations , RingCentral), Frank Ciccone (Executive Director, Advanced Solutions Team, Verizon), Sanjay Srinivasan, PhD (Vice President and Chief Technology Architect Business Engineering, Vonage)

Location: Osceola A

Pass type: Entire Event, Tue-Thu Conference

Track: Cloud Communications

Hot Topic: Organization & Management

How Emerging Technologies Challenge Realtime Performance Over IP

You find your network is failing to deliver acceptable realtime quality of service. What do you do?.

Presenter: Terry Slattery (Principal Consultant, NetCraftsmen)

Location: Osceola B

Pass type: Entire Event, Tue-Thu Conference

Track: Systems Management & Network Design

Skype for Business & Teams: Navigating the Twisty Road Ahead

What's the best path forward for Skype for Business cloud and premises deployments in Microsoft's Teams-centric future? This session will dissect your options.

Presenter: Kevin Kieller (Partner, enableUC)

Location: Sun A

Pass type: Entire Event, Tue-Thu Conference

Track: Unified Communications & Collaboration

Hot Topic: Decision Support

Understanding AI—Beyond the Hype

This practical overview will help you ask the right questions to your vendors to understand what role AI should play in your communications strategy.

Presenter: Brent Kelly (President & Principal Analyst, KelCor)

Panelists: Randy Holl (Head of AI, North America, Afiniti), Chris Connolly (Vice President, Solution Strategy, Genesys), Jon Brunn (Cognitive and AI Lead, IBM Watson Work, IBM), Senthil Velayutham (Principal PM, Microsoft), Bobby Amezaga (Senior Director Product Marketing, Salesforce)

Location: Sun D

Pass type: Entire Event, Tue-Thu Conference

Track: APIs & Embedded Communications

Hot Topic: Artificial Intelligence & Analytics

Tuesday | 3:30 pm

EC Theater Session: Security exposure on my UC infrastructure – What Options do I have?

Sponsor Speaker: Kevin Isacks (VP SaaS Solutions Engineering, Ribbon Communications)

Location: Enterprise Connect Theater

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Sponsored Session: Conversational customer engagement in the cloud

Sponsor Speaker: Callan Schebella (CEO, Inference Solutions)

Location: Sun C

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Sponsored Session: Getting More out of Your Cloud Spend

Location: Osceola 1

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Tuesday | 4:00 pm

Booth Crawl

Location: Exhibit Hall Lower Level

Pass type: Entire Event, Tue-Thu Conference, Expo Plus, Exhibitor Booth Staff

Track: Open to All

EC Theater Session: Business Process Automation: Integration Platform as a Service

Sponsor Speaker: Kristy Thomas (Vice President UCaaS, Masergy)

Location: Enterprise Connect Theater

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Tuesday | 4:30 pm

EC Theater Session: Bringing the world back home to you: how AI will make jobs, not end them

Sponsor Speaker: Nour Addine Ayyoub (Founder & CEO, ZaiLab)

Location: Enterprise Connect Theater

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Sponsored Session: Interactive Workshop Featuring Forrester: Molding UCaaS to Fit Your Enterprise, Not the Other Way Around

Sponsor Speakers: Art Schoeller (Vice President & Principal Analyst, Forrester Research), Dean Pipes (Chief Innovation Officer, TetraVX)

Location: Sun C

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Sponsored Session: Mobile-Native UCaaS uniquely leveraging RCS and LTE network investments

Sponsor Speaker: Guillaume Le Mener (Head, Enterprise Communications, Mavenir)

Location: Osceola 1

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Tuesday | 5:00 pm

EC Theater Session: Case Study: Supercharging your CX Efforts with WFO

Location: Enterprise Connect Theater

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Tuesday | 5:30 pm

EC Theater Session: Innovative Enterprise-Grade Transformation: Let's Cut Through the Buzzwords

Sponsor Speaker: Patrick Kolencherry (Sr. Product Marketing Manager, Contact Center, Twilio)

Location: Enterprise Connect Theater

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Wednesday | 7:00 am

5K Fun Run

Location: Gaylord Palms Hotel Entrance

Pass type: Entire Event, Tue-Thu Conference, Expo Plus, Exhibitor Booth Staff

Track: Open to All

Wednesday | 7:30 am

Attendee Breakfast

Location: Osceola and Sun Lobbies

Pass type: Entire Event, Tue-Thu Conference

Wednesday | 8:00 am

Are Speech Technologies Ready for the Enterprise?

Discover how enterprises are using speech-to-text transcription and applying speech analytics and other technologies to the spoken word.

Presenter: Robert Harris (President, Communications Advantage)

Panelists: Sharad Goel (Principal, PM, Microsoft), Jay Blazensky (Chief Revenue Officer, VoiceBase)

Location: Osceola B

Pass type: Entire Event, Tue-Thu Conference

Track: Speech Technologies

Hot Topic: Artificial Intelligence & Analytics

Avoiding the "Gotchas" in a Cloud Migration

From number porting to testing, a consultant who has taken many businesses through their move to the cloud will share her tips about the issues most likely to trip you up.

Presenter: Melissa Swartz (President, Swartz Consulting)

Panelists: Mehdi Salour (Senior Vice President of Network Operations and DevOps, 8x8), Skip Chilcott (Global Head of Product Marketing, IR), Curtis Petersen (SVP of Cloud Operations , RingCentral), Jamshid Rezaei (CIO, Mitel), Chad Elford (Global Director Product Management, Business Collaboration - UCaaS Solutions, Tata Communications)

Location: Sun A

Pass type: Entire Event, Tue-Thu Conference

Track: Cloud Communications

Enterprise Case Studies: How We Made Our Contact Center Upgrade Decision

Business and technical execs discuss what drove their decisions to update their contact center infrastructure and why they chose a premises, hybrid, or cloud approach for their businesses.

Moderator: Sheila McGee-Smith (President & Principal Analyst, McGee-Smith Analytics)

Panelists: Glenn Gemmill (Vice President for the Customer Care Center, Coca Cola), Julie Bobbitt (Sales Manager, Inogen), Ed Albrektsen (Director, Vendor Solutions and Audit, McKesson), Edmund Siy (VP Business Transformation, Mercy), Cam Lawler (Enterprise Applications Director, Movement Mortgage), Seth Van Sickel (Director of Operations, Sling TV)

Location: Sun B

Pass type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

How to Deal with API Proliferation

A leading global telecom analyst addresses the problem of API proliferation and shares tips on how to put together a smart API strategy.

Presenter: Mark Winther (Group Vice President and Consulting Partner, Worldwide Telecommunications, IDC)

Panelist: Chris Lippi (Vice President, Product Management , CA Technologies)

Location: Sun C

Pass type: Entire Event, Tue-Thu Conference

Track: APIs & Embedded Communications

Huddle Rooms 101: How to Make the Most of Your Huddle Room Estate

Boardrooms are important, but huddle rooms are the real workhorses of the organization. This session will provide insight into getting the most out of these small but vital spaces.

Presenter: Ira Weinstein (Senior Analyst & Partner, Wainhouse Research)

Panelists: John Restrick (CTO for Rooms, Cisco), Ted Colton (Vice President, Crestron), Andrew Border (Vice President - Dolby Voice, Dolby), Dacheng Simon Dai (CTO - Huawei Enterprise Communcations, Huawei), Chris Thorson (Senior Director, Product Marketing, Polycom)

Location: Osceola A

Pass type: Entire Event, Tue-Thu Conference

Track: Video Collaboration & A/V

Wednesday | 9:00 am

Industry Vision Address: RingCentral

Presenter: Dave Sipes (Chief Operating Officer, RingCentral)

Location: Osceola C

Pass type: Entire Event, Tue-Thu Conference

Track: Keynotes & General Sessions

Wednesday | 9:20 am

Industry Vision Address - Google

Presenter: Diane Chaleff (G Suite, Office of the CTO, Google Cloud)

Location: Osceola C

Pass type: Entire Event, Tue-Thu Conference

Track: Keynotes & General Sessions

Wednesday | 9:40 am

Industry Vision Address - Avaya

Presenter: Laurent Philonenko (Senior Vice President and General Manager of Solutions & Technology, Avaya)

Location: Osceola C

Pass type: Entire Event, Tue-Thu Conference

Track: Keynotes & General Sessions

Wednesday | 10:00 am

Microsoft Keynote

Presenter: Bob Davis (Corporate Vice President, Office 0365 Engineering, Microsoft)

Location: Osceola C

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Keynotes & General Sessions

Wednesday | 10:30 am

Attendee Break - Sponsored by Microsoft

Location: Osceola Lobby

Pass type: Entire Event, Tue-Thu Conference

Wednesday | 10:45 am

Has the Software-Communications Revolution Finally Arrived?

The hardware-to-software transition opens the door to embedded communications, cloud services, and next-gen integrations like AI and IoT. How close are we to true fulfillment of this trend, and what does it mean for you?

Moderators: Beth Schultz (Editor / Program Co-chair, No Jitter / Enterprise Connect), Zeus Kerravala (Founder and Principal Analyst, ZK Research)

Panelists: Dejan Deklich (Chief Product Officer, 8x8), Bob Davis (Corporate Vice President, Office 0365 Engineering, Microsoft), Patrick Joggerst (CMO & EVP, Business Development, Ribbon Communications), Al Cook (Director of Product Management, Head of Contact Center, Twilio), Alan Masarek (CEO, Vonage)

Location: Osceola C

Pass type: Entire Event, Tue-Thu Conference

Track: Keynotes & General Sessions

Wednesday | 11:30 am

Workplace by Facebook Keynote

Presenter: Frerk-Malte Feller (Director of Workplace Ecosystem Partnerships, Facebook)

Location: Osceola C

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Keynotes & General Sessions

Wednesday | 12:00 pm

Attendee Lunch

Location: Exhibit Hall Lower Level

Pass type: Entire Event, Tue-Thu Conference

Expo

Location: Exhibit Hall Lower Level

Pass type: Entire Event, Tue-Thu Conference, Expo Plus, Exhibitor Booth Staff

Track: Open to All

Wednesday | 12:05 pm

EC Theater Session: Bring the Power of AI to the Contact Center

Sponsor Speaker: Pasquale DeMaio (General Manager of Amazon Connect, Amazon Web Services)

Location: Enterprise Connect Theater

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Wednesday | 12:30 pm

EC Theater Session: Teams in 20

Sponsor Speaker: Taimoor Husain (Global Business Lead, Microsoft)

Location: Enterprise Connect Theater

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Wednesday | 1:30 pm

Ask the Expert: An Interactive Session on Network & Systems Management

Bring your toughest challenges and most vexing questions; the top independent consultant and a panel of experts (plus your peers in the audience) will talk it through with you. This session is all about audience participation and interaction.

Moderator: Terry Slattery (Principal Consultant, NetCraftsmen)

Panelists: Michael Finneran (President, dBrn Associates), Joe LaRosa (Engineer, NetCraftsmen), Phil Edholm (President & Founder, PKE Consulting), Melissa Swartz (President, Swartz Consulting)

Location: Sun B

Pass type: Entire Event, Tue-Thu Conference

Track: Systems Management & Network Design

Building Your Holistic UC/CC Business Case and Plan

Taking a strategic view of your communications/collaboration environment may be the key to funding new projects or meeting new business requirements in innovative ways.

Presenter: Stephen Leaden (President, Leaden Associates)

Location: Osceola B

Pass type: Entire Event, Tue-Thu Conference

Track: Unified Communications & Collaboration

EC Theater Session: Mass Notification Made Easy

Sponsor Speaker: Rick Hamilton (Eastern Regional Technical Support Manager, Valcom)

Location: Enterprise Connect Theater

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Sponsored Session: Communication for a Connected World

Sponsor Speaker: Patrick Harper (Chief Technology Officer, PGi)

Location: Sun C

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Sponsored Session: Presenting IBM Watson Workspace Plus - The Intelligent Team Collaboration Solutions Powered by IBM Watson and Zoom

Sponsor Speaker: David Berman (President, Zoom Video Communications)

Location: Osceola 1

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Wednesday | 1:45 pm

Moving Video Conferencing to the Cloud

What does the explosion of interest and competition in cloud-based video conferencing mean for your enterprise, and what should drive your decisions in this area?

Moderator: Ira Weinstein (Senior Analyst & Partner, Wainhouse Research)

Panelists: Mark Strassman (Chief Product Officer, Bluejeans), Shan Sinha (CEO / CO-Founder, Highfive), Jordan Owens (VP - Architecture, Pexip), William MacDonald (CTO, Starleaf), Tom-Erik Lia (CEO , Videxio), Janelle Raney (Product Marketing Executive, Zoom)

Location: Osceola A

Pass type: Entire Event, Tue-Thu Conference

Track: Video Collaboration & A/V

Planning for Your Next Generation of SIP Trunking Services

Even if you've already deployed SIP Trunks, there's still opportunity for you to get new features and maybe even save more money.

Presenters: Joseph Schmidt (Project Director, TechCaliber Consulting (TC2)), Anthony Mangino (Project Director, TechCaliber Consulting (TC2))

Panelists: Nora Cheseby (AVP Product Management, BVoIP, Toll Free, and Core Voice Services, AT&T), Mike Robles (Director of Product Management, CenturyLink), Derek Curl (Product Director for Enterprise Unified Communications (UC) & IP Communications, Verizon), Jake Kanter (Product Marketing Manager, Twilio)

Location: Sun A

Pass type: Entire Event, Tue-Thu Conference

Track: SIP/SIP Trunking

The Role of Digital Transformation in Customer Care

A look at evolving business and technology trends that are driving transformation in customer experience via the contact center.

Presenter: Melanie Turek (VP of Research, Connected Work, Frost & Sullivan)

Panelists: Joe Manuele (Group Executive, Customer Experience & Collaboration, Dimension Data), Lindsay Frazier (Global Solutions Director for Digital, Genesys), Chris Bauserman (VP, Segment & Product Marketing, NICE inContact), Brian Kracik (Senior Director, Product Marketing, Oracle Communications), Alla Reznik (Director, Product and Innovation, Customer Experience Solutions, Verizon)

Location: Sun D

Pass type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

Hot Topic: Organization & Management

Wednesday | 2:00 pm

EC Theater Session: Redefining Communications and Enhancing the Customer Journey for Better Business Outcomes

Sponsor Speaker: Sanjay Srinivasan (PhD, VP and Chief Technology Architect, Vonage)

Location: Enterprise Connect Theater

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Wednesday | 2:30 pm

EC Theater Session: Messaging First: Why SMS is about to become the heart of the Fortune 500 customer experience

Sponsor Speaker: Brad Roldan (Director of Messaging Product Strategy, Bandwidth)

Location: Enterprise Connect Theater

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Wednesday | 2:45 pm

Attendee Break

Location: Osceola and Sun Lobbies

Pass type: Entire Event, Tue-Thu Conference

Wednesday | 3:00 pm

Cloud Tradeoffs: Customization vs. Off-the-Shelf, Cost vs. Agility

There are compelling reasons to move to the cloud—and also not to move. This session helps you weigh the balance and make the decision that's right for your enterprise.

Presenter: J.R. Simmons (President, COMgroup)

Panelists: Eric Hanson (VP of Product Marketing, Fuze), Dean Manzoori (VP of Product Management-UCaaS, Masergy), JP Najar (Sr. Solutions Architect – Cloud, NEC), Jay Patel (Vice President, Portfolio Planning and Strategy, Vonage)

Location: Sun A

Pass type: Entire Event, Tue-Thu Conference

Track: Cloud Communications

E-911: Proactive Strategies for Success

Learn the ins and out of maintaining accurate 911 information in a multi-vendor, hybrid environment.

Presenter: Irwin Lazar (Vice President and Service Director, Nemertes Research)

Panelists: Rob Clark (Vice President NEXTGEN Solutions, Atos Public Safety, Atos), Mark Fletcher (Chief Architect - Worldwide Public Safety Solutions, Avaya), Thomas Ginter (Sales Engineering, Emergency Services, Bandwidth), Martha Buyer (Attorney, Telecommunications Law), Lev Deich (Vice President Enterprise, West)

Location: Osceola A

Pass type: Entire Event, Tue-Thu Conference

Track: Unified Communications & Collaboration

EC Theater Session: Intel Unite® Solution: Collaboration for the modern enterprise

Sponsor Speaker: Grant L. Kelly (Unite Sales Manager, Intel)

Location: Enterprise Connect Theater

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All

Real-World IoT—How it Works, How it Integrates

Learn the basics of IoT technology and architecture, and how to make it work with your communications systems and networks.

Presenter: Brent Kelly (President & Principal Analyst, KelCor)

Panelists: Richard Tworek (VP of Next Generation Technology, GM of CloudLink, Mitel), Douglas Tait (Director Product Marketing, Oracle Communications), Mo Nasser (General Manager, IoT, Sprint), Caitlin Clark-Zigmond (Director of Product Marketing, Verizon)

Location: Sun D

Pass type: Entire Event, Tue-Thu Conference

Track: APIs & Embedded Communications

Hot Topic: Internet of Things (IoT)

Reception

Location: Exhibit Hall Lower Level

Pass type: Entire Event, Tue-Thu Conference, Expo Plus, Exhibitor Booth Staff

Track: Open to All

SD-WAN: Catch the Next Wave of Cost Savings

With the promise of savings as high as 90%, are you ready to make the leap from MPLS? And what's the best approach—DIY or a managed service?

Presenters: Joseph Schmidt (Project Director, TechCaliber Consulting (TC2)), Anthony Mangino (Project Director, TechCaliber Consulting (TC2))

Panelists: Josh Goodell (VP, Intelligent Edge, AT&T), Paul Ruelas (Director of Product Management, Masergy), Viraj Parekh (Director of Product Management and Development, Verizon), Sanjay Srinivasan, PhD (Vice President and Chief Technology Architect Business Engineering, Vonage)

Location: Osceola B

Pass type: Entire Event, Tue-Thu Conference

Track: Systems Management & Network Design

Hot Topic: SD-WAN

Sponsored Session: Speech technologies powered by AI: Transforming enterprise customer engagement

Sponsor Speaker: Jamie Flores (Manager of Core Technologies, Nuance Communications)

Location: Sun C

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Open to All, Speech Technologies

Hot Topic: Artificial Intelligence & Analytics

The Reboot of Voice: Unified Conversational Engagement Across Devices, Touchpoints

Contact Center/Customer Experience thought leaders discuss unified voice-based conversational experiences in the age of IoT.

Presenter: Daniel Hong (VP, Research Director, Forrester)

Panelists: Tajinder Singh (Group Product Manager, Uber), David Tuomikoski (Director, Digital Product Management, USAA)

Location: Sun B

Pass type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

Hot Topic: Artificial Intelligence & Analytics

Wednesday | 4:00 pm

Building Your UC Developer Community

The rise of the API opens up the opportunity to create custom communications applications and seamlessly integrate collaboration features into business applications. Is your UC team ready to ride this wave?

Presenter: Irwin Lazar (Vice President and Service Director, Nemertes Research)

Panelists: Eric Rossman (VP, Technology Partners and Alliances, Avaya), Jeff Singman (VP Product, kandy.io, Ribbon Communications), Phil Leggetter (Director of Developer Relations, Nexmo, The Vonage API Platform), David Lee (VP of Platform, RingCentral), Derek Frome (Senior Product Marketing Manager , Twilio)

Location: Sun B

Pass type: Entire Event, Tue-Thu Conference

Track: APIs & Embedded Communications

Hot Topic: Organization & Management

Making Mobile Messaging Work for Your Enterprise

Mobile messaging is a diffuse, hard-to-manage—and increasingly important—communications channel for the enterprise. How can you get a handle on it?

Moderator: Michael Finneran (President, dBrn Associates)

Panelists: Chris Connolly (Vice President, Solution Strategy, Genesys), Richard Townhill (VP of Product Management, Video, RingCentral), Devang Sachdev (Director of Solutions, Twilio)

Location: Sun D

Pass type: Entire Event, Tue-Thu Conference

Track: Unified Communications & Collaboration

Hot Topic: Mobility

Managing Team Collaboration in a Multi-App Environment

With viral adoption of team collaboration becoming commonplace, many enterprise IT organizations face the challenge of supporting and managing multiple tools.

Presenter: Zeus Kerravala (Founder and Principal Analyst, ZK Research)

Panelists: Andrei Soroker (Director of Product Strategy, 8x8), Dan Stevensen (Principal GPM, Microsoft), Jamshid Rezaei (CIO, Mitel), Jonathan Christensen (Chief Product Officer, Symphony), Joe Berger (Practice Director, Collaboration Practice, World Wide Technology)

Location: Sun A

Pass type: Entire Event, Tue-Thu Conference

Track: Team Collaboration

Real-World Enterprise Speech Tech Use Cases

Find out what early adopters have learned about the best ways to implement speech technologies in the enterprise, and where the pitfalls may lie.

Moderator: Dave Michels (Founder and Principal Analyst, TalkingPointz)

Panelists: Frenche Gilbert (Vendor Service Delivery Manager, BCBSNC), Scott Moore (Quality Assurance, Hagerty), Stacey Caster (Vice President of Technology Communications, Quicken Loans), Brad Hazelbaker (Network & Telecommunications Manager, St. Elizabeth Healthcare)

Location: Osceola A

Pass type: Entire Event, Tue-Thu Conference

Track: Speech Technologies

Systems Management Tools: What’s Needed, What’s New

Your communications deployments are getting more complex—do you have the right tools to manage them?

Presenter: Terry Slattery (Principal Consultant, NetCraftsmen)

Panelists: John Dunne (Chief Solutions Officer, IR), Ray Krug (Solutions Architect, NETSCOUT), Archana Kesavan (Senior Product Marketing Manager, ThousandEyes), Phil Moen (CEO, Unimax), Christopher Martini (Vice President, Voss Solutions)

Location: Osceola B

Pass type: Entire Event, Tue-Thu Conference

Track: Systems Management & Network Design

Wednesday | 6:00 pm

Appreciation Party

Location: Event Lawn

Pass type: Entire Event, Tue-Thu Conference, Expo Plus, Exhibitor Booth Staff

Track: Open to All

Thursday | 7:30 am

Attendee Breakfast

Location: Sun Lobby

Pass type: Entire Event, Tue-Thu Conference

Thursday | 8:00 am

FACT CHECK: The Top Myths about SD-WAN

What you think you know about SD-WAN may be different from the facts on the ground.

Presenter: Lisa Pierce (Managing Vice President, Research, Gartner)

Location: Sun B

Pass type: Entire Event, Tue-Thu Conference

Track: Systems Management & Network Design

Hot Topic: SD-WAN

Phones & Personas: Endpoint Decisions in the Cloud Era

From hard phones to soft phones, mobile UC clients, and headsets, endpoint options abound. In this session, explore endpoint deployment approaches to identify the right path for your enterprise.

Moderator: Barb Grothe (Senior Consultant, BAZ Group)

Panelists: Vincent Paquet (Chief Product Officer, Dialpad), Mark Monday (VP Business Development, Phonism), Peter Jakobsen (Business Lead for Customer Engagement, Plantronics), Andre Reid (Senior Director, Product Management, Polycom)

Location: Sun C

Pass type: Entire Event, Tue-Thu Conference

Track: Unified Communications & Collaboration

Hot Topic: Decision Support

Software-Based Video in the Meeting Room

Once considered a DIY-only approach, software-based video conferencing is all the rage. This session will provide insight into the pros and cons of software-based video, and guidance to help you choose the right solution for your environment.

Moderator: Ira Weinstein (Senior Analyst & Partner, Wainhouse Research)

Panelists: Mark Strassman (Chief Product Officer, Bluejeans), Joan Vandermate (Head of Marketing, Logitech), Ilya Bukshtyen (Principal GPM, Microsoft), Holger Stoltze (Director of Product Management, Revolabs, part of Yamaha UC), Oded Gal (Head of Product Management, Zoom)

Location: Sun D

Pass type: Entire Event, Tue-Thu Conference

Track: Video Collaboration & A/V

Thursday | 9:00 am

Beyond IVR: The New Self-Service

As automation makes inroads into customer care, what opportunities and challenges exist in providing the self-service capabilities in demand today?

Presenter: Sheila McGee-Smith (President & Principal Analyst, McGee-Smith Analytics)

Panelists: Tod Famous (Senior Director Product Management, Cisco), Rodney Hassard (Global Solutions Senior Manager, Genesys), Evan Kohn (SVP Global Client Experience, Pypestream), Cameron Weeks (CEO, Sharpen), Ryan Nichols (GM, Voice, Zendesk)

Location: Sun C

Pass type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

Hot Topic: Artificial Intelligence & Analytics

New Options (and Challenges) for Indoor Wireless Coverage

Better wireless coverage is growing more crucial to enterprise workplaces—just at a time when the technology and market dynamics are in flux.

Moderator: Michael Finneran (President, dBrn Associates)

Panelists: Justin Blair (Executive Director Business Products, Global Products and Solutions, Verizon), Joe Martin (VP, Wireless Solution Enablement, Sprint)

Location: Sun D

Pass type: Entire Event, Tue-Thu Conference

Track: Systems Management & Network Design

Hot Topic: Mobility

Team Collaboration Governance: Best Practices for Compliance & Security

Discover best practices advice and practical guidance on how to ensure team collaboration fits into your governance, security, and compliance frameworks.

Presenter: Irwin Lazar (Vice President and Service Director, Nemertes Research)

Panelists: Robert Cruz (Director, Information Governance, Actiance), Lawrence Miller (Chief Security Officer, Symphony), Jan Hickisch (Vice President Global Solution Marketing, Unify)

Location: Sun B

Pass type: Entire Event, Tue-Thu Conference

Track: Team Collaboration

Hot Topic: Security/Compliance

Thursday | 10:00 am

Attendee Break

Location: Sun Lobby

Pass type: Entire Event, Tue-Thu Conference

Thursday | 10:15 am

Resiliency, Disaster Recovery & Emergency Communications: New Threats, New Ways to Prepare

Learn how cloud, mobility, and other technologies can help you be prepared for moments of crisis.

Moderators: Michelle Burbick (Associate Editor / Program Coordinator, No Jitter / Enterprise Connect), Irwin Lazar (Vice President and Service Director, Nemertes Research)

Panelists: Jean Turgeon (VP & Chief Technologist, Digital Transformation & Evangelist, Avaya), Michael Musselman (Vice President, Global Sales Engineering, Fuze), Sam Safa (Sr. Business Development Manager, NEC), Marcus Schmidt (Senior Director of Product Management, West)

Location: Sun A

Pass type: Entire Event, Tue-Thu Conference

Track: Keynotes & General Sessions

Hot Topic: Decision Support

Thursday | 11:15 am

Locknote / Town Hall

Conclude your Enterprise Connect experience with a wide-ranging, informal discussion of the topics and trends that dominated the week.

Moderators: Eric Krapf (GM & Program Chair/ Publisher, Enterprise Connect/No Jitter), Beth Schultz (Editor / Program Co-chair, No Jitter / Enterprise Connect), Michelle Burbick (Associate Editor / Program Coordinator, No Jitter / Enterprise Connect)

Panelists: Barb Grothe (Senior Consultant, BAZ Group), Kevin Kieller (Partner, enableUC), Sheila McGee-Smith (President & Principal Analyst, McGee-Smith Analytics), Melissa Swartz (President, Swartz Consulting), Dave Michels (Founder and Principal Analyst, TalkingPointz), Marty Parker (Principal Consultant, UniComm Consulting), Zeus Kerravala (Founder and Principal Analyst, ZK Research)

Location: Sun A

Pass type: Entire Event, Tue-Thu Conference, Expo Plus

Track: Keynotes & General Sessions