Enterprise Connect 2024 Schedule
Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2024.
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Click on session titles for full session descriptions. All times noted are in EDT.
AI 2027: Digital Labor or Bust--Embracing the Future of Virtual Agents and Digital Assistants
Speaker: Jim Lundy (Aragon Research)
Pass Type: 4-Day Conference Pass
Session Type: Breakout Session
Track: Communications & Collaboration 2027
Creating Intelligent Meeting Rooms: How AI is Reshaping the Meeting Room Experience
Panelist: Nia Celestin (DTEN)
Speaker: Roopam Jain (Frost & Sullivan)
Pass Type: 4-Day Conference Pass
Session Type: Breakout Session
Track: Video Collaboration & A/V
Job Shifting: Where and How AI is Eliminating & Adding CX Positions
Speaker: Robin Gareiss (Metrigy)
Pass Type: 4-Day Conference Pass
Session Type: Breakout Session
Track: CX/Contact Center
UC and Collaboration Security: Emerging Threats and Responses
Speaker: Irwin Lazar (Metrigy)
Pass Type: 4-Day Conference Pass
Session Type: Breakout Session
Track: Security & Compliance
What You Need to Know as End User Computing and Unified Communications Overlap
Speaker: Gabe Knuth (Enterprise Strategy Group)
Pass Type: 4-Day Conference Pass
Session Type: Breakout Session
Track: Collaboration Platforms & UC
An Effective Roadmap for E911 Compliance in Your Enterprise
Speaker: Andrew Brown (Levine, Blaszak, Block & Boothby, LLP)
Pass Type: 4-Day Conference Pass
Session Type: Breakout Session
Track: Security & Compliance
CPaaS and Digital Transformation: What Leaders Need to Know
Speaker: Raul Castanon (S&P Global Market Intelligence)
Pass Type: 4-Day Conference Pass
Session Type: Breakout Session
Track: CPaaS & Programmable Communications
Case Studies: Keeping Major Contact Center Projects on Track
Moderator: Elizabeth English (EE and Associates)
Panelists: Robert Wiles (Nelnet), Luis Fajardo (Life Extension)
Pass Type: 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: CX/Contact Center
Harness the Power of Data for Your CX
Speaker: Nicolas De Kouchkovsky (CaCube Consulting)
Pass Type: 4-Day Conference Pass
Session Type: Breakout Session
Track: Data & Analytics
Microsoft Teams Copilot: Is It Ready for Your Enterprise (and Are You Ready for It)?
Speaker: Kevin Kieller (EnableUC)
Pass Type: 4-Day Conference Pass
Session Type: Breakout Session
Track: Collaboration Platforms & UC
An Enterprise Leader's Data-Driven Quest for Meaningful Contact Center Insight
Speaker: Sinead Aylward (Johnson Controls International)
Pass Type: 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: CX/Contact Center
Hannover Re Case Study: Focus on Automation Ahead of AI
Speaker: Douglas Tubaugh (Hannover Re)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: AI & Automation
Innovation Showcase: Customer Experience
Moderator: Dave Michels (TalkingPointz)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando
Session Type: Breakout Session
Track: CX/Contact Center
The Top 7 UCaaS/Collaboration Compliance & Privacy Issues—And How to Address Them
Speaker: Sorell Slaymaker (TechVision Research)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: Security & Compliance
Speaker: Josh Streets (Scoreboard Group Consulting)
Pass Type: Half-Day Training
Session Type: Training
Decoding Contact Centers: How to Boost Performance and Value
Speaker: Brad Cleveland (International Customer Management Institute (ICMI))
Pass Type: Half-Day Training
Session Type: Training
Everything You Need to Know as a Microsoft Teams Service Owner
Speaker: Tom Arbuthnot (Empowering.Cloud)
Pass Type: Half-Day Training
Session Type: Training
Women in Communications: Building an Equitable Career Future for Everyone
Moderator: Lisa Schmeiser (No Jitter / Enterprise Connect)
Panelists: Danielle Joiner McPherson (Delta Air Lines), Rose Funes (Yum! Brands)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training
Session Type: Keynote Panel: End-User Led
Is Gen AI Already Delivering Business Value to Enterprise CX?
Moderator: Sheila McGee-Smith (McGee-Smith Analytics)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Keynote Panel
Can Business Mobile Convergence Transform Your Workforce?
Speakers: Adam Holtby (Omdia), Brent Kelly (Omdia)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: Collaboration Platforms & UC
Contact Centers/CX 2027: What Will Drive the Market
Speaker: David Myron (Omdia)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: Communications & Collaboration 2027
Speaker: Michael Altieri (Medtronic)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: CX/Contact Center
Meet the TADHack Open 2024 Winners: Innovations in Programmable Communications
Speaker: Alan Quayle (TADHack, TADSummit)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: CPaaS & Programmable Communications
Working Across Organizations to Deliver End User Experience
Speaker: Terry Herring (Fannie Mae)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: Employee Experience
Post-Session Networking: Working Across Organizations to Deliver End-User Experience
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Post-Session Networking
Track: Employee Experience
Post-Session Networking: Medtronic Case Study
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Post-Session Networking
Track: CX/Contact Center
They're Heeeere – Generative AI Self-Service Applications...Are You Ready?
Speaker: Max Ball (Forrester)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: CX/Contact Center
Vertical Focus: Communications Strategy for Government Entities
Speaker: Michael Butler (Palm Beach County)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: Vertical Industry Focus
Moderator: Eric Krapf (Enterprise Connect / No Jitter)
Panelists: Monica Lim (Experian), Carlos Quintero (AdventHealth)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: Keynote Panel: End-User Led
Speaker: Nicole Herskowitz (Microsoft)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training
Session Type: Keynote Address
Speaker: Javed Khan (Cisco)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training
Session Type: Keynote Address
Agent Assist and Virtual Assistants: How are Companies Supercharging their Agents?
Speaker: Robin Gareiss (Metrigy)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: CX/Contact Center
UCaaS Case Studies: How Your Peers Made the Migration
Moderator: Melissa Swartz (Swartz Consulting)
Panelists: Steve Panton (Gannett Fleming), Brian Harrison (Broward College)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: Collaboration Platforms & UC
Video Case Studies: Challenges & Opportunities in Deploying Conference Rooms
Moderator: Andy Howard (Howard & Associates)
Panelists: Sagar Modi (Cushman & Wakefield), Kevin Cigler (MITRE), Steve Jarusinsky (Keurig Dr Pepper), Justin Senseney (National Institute of Standards and Technology)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: Video Collaboration & A/V
Where's the Value in UC&C for Different Vertical Industries?
Speaker: Elka Popova (Frost & Sullivan)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: Vertical Industry Focus
Post-Session Networking: UCaaS Case Studies
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Post-Session Networking
Post-Session Networking: Video Case Studies
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Post-Session Networking
Track: Video Collaboration & A/V
Earthquake Coming: How Convergence is Shaking Up the Conferencing Technology Market
Speaker: Ron Sklaver (Ernst & Young LLP)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: Video Collaboration & A/V
Redefining Workspaces: WEM Trends that Enhance the Employee Experience
Speaker: Juanita Coley (Solid Rock Consulting)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: CX/Contact Center
Finding the Hidden Value in Your Collaboration Data
Speaker: Beth Schultz (Metrigy)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: Data & Analytics
Managing the Migration from On-prem to the Cloud
Speaker: Diane Myers (Metrigy)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: Collaboration Platforms & UC
HETMA Session: The UCC Connected Campus - Successful Technology Driven Learning Enterprise
Moderator: Ryan Gray (Yavapai College / HETMA)
Panelists: Erin Maher Moran (Johns Hopkins University / HETMA), Michael Ferry (University of Central Florida / HETMA), Alesia Hendley (Sennheiser / HETMA)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: Vertical Industry Focus
Reality Check: How Not to Fall Behind in AI
Moderators: Dan Miller (Opus Research), Derek Top (Opus Research)
Panelist: Akshay Relan (Xceedance)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: AI & Automation
The View from IT: Aligning IT and Design for Data-Driven Hybrid Workspaces
Speaker: Craig Durr (Futurum Group)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: Employee Experience
US Bank Case Study: Optimizing the Conferencing Experience Wherever Your Users Are
Speaker: Walt Henderson (U.S. Bank)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: Video Collaboration & A/V
Weyerhaeuser Case Study: Maximizing Value and Efficiency--Insights from a Complex CCaaS Migration
Speakers: Ian Hamilton (Weyerhaeuser), Jon Loane (Weyerhaeuser)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: CX/Contact Center
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Post-Session Networking
Track: Vertical Industry Focus
Post-Session Networking: Weyerhaeuser Case Study
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Post-Session Networking
Track: CX/Contact Center
Speaker: Smita Hashim (Zoom)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training
Session Type: Keynote Address
Speaker: Tarek Robbiati (RingCentral)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Expo Plus Virtual, Half-Day Training
Session Type: Keynote Address
How CX and EX Integration Can Boost Your Business Outcomes
Panelist: Daniel Ziv (Verint)
Speakers: Mila D'Antonio (Omdia), Adam Holtby (Omdia)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: CX/Contact Center
MedStar Health Case Study: Mobility Management
Speaker: Kristina Russell (MedStar Health)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: Collaboration Platforms & UC
Navigating the LLM Landscape in UCaaS: Understanding and Leveraging AI-Powered Features
Speakers: Kevin Kieller (EnableUC), Brent Kelly (Omdia)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: AI & Automation
Next Generation 911: Are We There Yet?
Panelists: Martha Buyer, Mark Fletcher (911inform, LLC)
Speaker: Irwin Lazar (Metrigy)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: Security & Compliance
The Future of Meetings and Meeting Rooms
Speaker: Prachi Nema (Omdia)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: Video Collaboration & A/V
Amerisure Case Study: Improving the Hybrid Meeting Experience with One-Touch Join Meeting Rooms
Speaker: Lori Wodrich (Amerisure Insurance)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: Video Collaboration & A/V
Conversational Intelligence: How Domain-Specific LMs Should Inform Your Intelligent Assistants
Speakers: Dan Miller (Opus Research), Derek Top (Opus Research)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session: End-User Led
Track: AI & Automation
Running a Successful RFP for CCaaS Services
Panelist: Shaun Chenault (Verizon)
Speaker: Julie Gardner (TechCaliber Consulting)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: CX/Contact Center
UC Plus CC: Making the Integration--And Realizing Its Benefits
Speaker: Blair Pleasant (COMMfusion)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: Collaboration Platforms & UC
Cloud 2027: How Will Architectures Shift?
Speaker: Zeus Kerravala (ZK Research)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: Communications & Collaboration 2027
Optimizing Workplace Tech for Enhanced Employee Experience
Speaker: Melissa Marsh (PLASTARC)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: Employee Experience
Ensuring High Reliability for Enterprise UCaaS and CCaaS
Speaker: Steve Leaden (Leaden Associates)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: Collaboration Platforms & UC
Enterprise Speech Technology Update
Panelist: Alan Ranger (Cognigy)
Speaker: Jon Arnold (J Arnold & Associates)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Breakout Session
Track: AI & Automation
Where is Technology Taking the Employee Experience?
Panelists: Robert Lee Harris (Communications Advantage), Beth Schultz (Metrigy), Tim Banting (Omdia)
Speaker: Lisa Schmeiser (No Jitter / Enterprise Connect)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando
Session Type: General Session
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass, Expo Plus Orlando, Half-Day Training
Session Type: General Session